Operations Manager
hace 3 días
About Bill Gosling Outsourcing
We are a company that prioritizes the career development of our people. If you're interested in joining an organization with modern facilities and a collaborative work environment, this might be the right fit for you.
Job Title: Operations Manager
The Operations Manager leads and motivates a team to achieve optimal performance levels, contributing to the company's objectives. They provide clear direction, support, and guidance to the team through effective coaching, leadership, and goal-setting.
Main Responsibilities:
- To deliver coaching and constructive feedback to employees, increasing engagement and improving performance.
- To collaborate on new strategies and process improvements to enhance team performance.
- To provide daily, weekly, and monthly reports at both internal and external client levels.
- To be flexible and willing to invest additional time in the team when necessary.
- To assist team members in meeting service level agreements and performance metrics.
- To create and facilitate team huddles, presentations, and contests to engage the team and clients.
- To ensure all employees comply with regulatory requirements, quality standards, and CBT regulations.
- To participate in recruiting, training, and onboarding processes when required.
- To champion company core values and other programs to motivate employees.
Education Requirements:
In North America, a minimum High School Diploma or equivalent is required. In the Philippines, a minimum of 2 years post-secondary education or equivalent is required. In Costa Rica and the United Kingdom, no minimum educational requirement is specified. In Trinidad & Tobago, a minimum of 3 CSEC passes is required. English proficiency is mandatory in all locations.
Experience:
Prior experience in an Agent and/or Customer Service role is essential. Leadership or managerial experience would be an asset. Additionally, candidates must be able to obtain the necessary licenses for collection/trace purposes, if required.
Estimated Salary: $50,000 - $70,000 per year
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