Workforce Management Operations Manager
hace 1 mes
**Workforce Management Operations Manager**
**Job Summary:**
We are seeking a skilled Workforce Management Operations Manager to manage end-to-end WFM delivery, with a focus on team management and large operations for multinational locations.
**Key Responsibilities:**
- Participate in action and strategic planning to establish annual goals and objectives;
- Manage a team of representatives and analysts, providing monthly coaching and feedback;
- Participate in monthly meetings with customers;
- Be responsible for forecasting, capacity planning, real-time analysis, and reporting processes;
- Ensure the accuracy of all WFM processes;
- Directly manage WFM, client KPIs, and financial performance across different verticals;
- Provide business intelligence and analytics for business purposes;
- Be a point of contact for customers and partners;
- Manage stakeholders;
- Monitor revenue and cost for the process.
**Requirements:**
- Financial planning knowledge is mandatory;
- Strong ability to plan, multi-task, and manage time effectively;
- Excellent written, verbal, analytical, and communication skills;
- Strong data analysis skills;
- Bachelor's degree (preferred) or high school diploma (required);
- Excel knowledge;
- Experience in WorkForce Tasks;
- 1 year of experience in WFM;
- IEX Certification (a plus);
- Advanced English proficiency (B2).
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