Operational Manager
hace 1 mes
Responsibilities
- Responsible for a small team of customer service agents.
- Support Associate Manager/Deputy Manager in organizing daily operations.
- Monitor and enhance the performance of the team in the areas of productivity, process/business adherence, customer satisfaction, schedule adherence, quality, employee satisfaction & development.
Requirements
- C1 Level English skills (verbal/written).
- Practical experience in managing a team.
- Sufficient understanding of People Management, Tools, Processes, and Methodologies
- Excellent customer service & analytical skills.
- Ability to crunch/decipher numbers & statistics & translate them to professionally meaningful presentations for an audience comprising both agent workforce as well as senior/leadership management.
- Excellent problem-solving skills with attention to details.
- Strong interpersonal and team working skills - excellent team player.
- Ability to multi-task and keep up with a fast-paced environment.
- Proficiency in MS Office packages, mainly Excel, PowerPoint & Word.
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