Operations Manager I

hace 2 meses


San José, San José, Costa Rica Pk Global A tiempo completo
Operations Manager I Job Description

At Pk Global, we are seeking an experienced Operations Manager I to join our team. This key role will be responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved.

Key Responsibilities:

  1. Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed.
  2. Maximize revenue generation to reach long and short-term financial projects.
  3. Select, train, develop, and manage performance of direct reports and their associates.
  4. Manage and review operational reports, including Attendance adherence, PFP, Client scorecard, and Metrics management reports.

Requirements:

  1. Associate's Degree in a related field or equivalent experience.
  2. More than seven years of experience, with at least two years of Progressive Management Experience.
  3. Call center experience preferred.

What We Offer:

  • A dynamic and challenging work environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.

Equal Employment Opportunity:

Pk Global is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.



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