Elevate Operations Manager

hace 3 semanas


San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

At Bill Gosling Outsourcing, we are seeking a highly motivated and experienced Elevate Operations Manager to lead our team in achieving outstanding results.

About the Role

The Elevate Operations Manager will be responsible for leading a team of professionals to deliver exceptional results. This is a leadership role that requires strong coaching and mentoring skills to drive team performance and engagement.

Key Responsibilities
  • Coaching and Feedback: Deliver regular coaching and constructive feedback to employees to improve their performance and engagement.
  • Strategic Collaboration: Collaborate with the team to develop new strategies and process improvements to enhance team performance and efficiency.
  • Reporting: Provide daily, weekly, and monthly reports to internal and external clients to ensure transparency and accountability.
  • Scheduling and Support: Flexibly support scheduling and invest additional time as needed to meet business objectives.
  • Service Level Agreements: Ensure service level agreements and performance metrics are met or exceeded.
  • Team Engagement: Create and facilitate team huddles, presentations, and contests to engage the team and clients.
  • Compliance and Quality: Maintain regulatory compliance, quality, and CBT requirements to ensure excellence in all aspects of the business.
  • Employee Development: Participate in employee recruiting, training, and onboarding to build a high-performing team.
  • Core Values: Champion company core values and other programs to engage and motivate employees.
Requirements
  • Education: A High School Diploma or equivalent (varies by location).
  • Experience: Previous experience in an Agent and Customer Service role, with leadership or managerial experience being an asset.
  • Licenses: Licenses for applicable jurisdictions may be required.
Estimated Salary: $45,000 - $65,000 per yearAbout Us

Bill Gosling Outsourcing is a leading provider of outsourcing solutions. We are committed to delivering exceptional results through our team of dedicated professionals.



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