Elevate Operations Manager
hace 3 semanas
At Bill Gosling Outsourcing, we are seeking a highly motivated and experienced Elevate Operations Manager to lead our team in achieving outstanding results.
About the RoleThe Elevate Operations Manager will be responsible for leading a team of professionals to deliver exceptional results. This is a leadership role that requires strong coaching and mentoring skills to drive team performance and engagement.
Key Responsibilities- Coaching and Feedback: Deliver regular coaching and constructive feedback to employees to improve their performance and engagement.
- Strategic Collaboration: Collaborate with the team to develop new strategies and process improvements to enhance team performance and efficiency.
- Reporting: Provide daily, weekly, and monthly reports to internal and external clients to ensure transparency and accountability.
- Scheduling and Support: Flexibly support scheduling and invest additional time as needed to meet business objectives.
- Service Level Agreements: Ensure service level agreements and performance metrics are met or exceeded.
- Team Engagement: Create and facilitate team huddles, presentations, and contests to engage the team and clients.
- Compliance and Quality: Maintain regulatory compliance, quality, and CBT requirements to ensure excellence in all aspects of the business.
- Employee Development: Participate in employee recruiting, training, and onboarding to build a high-performing team.
- Core Values: Champion company core values and other programs to engage and motivate employees.
- Education: A High School Diploma or equivalent (varies by location).
- Experience: Previous experience in an Agent and Customer Service role, with leadership or managerial experience being an asset.
- Licenses: Licenses for applicable jurisdictions may be required.
Bill Gosling Outsourcing is a leading provider of outsourcing solutions. We are committed to delivering exceptional results through our team of dedicated professionals.
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