Career Advancement Opportunities

hace 3 días


San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

Bill Gosling Outsourcing is dedicated to fostering the growth and development of our employees.
Career Advancement Opportunities are available for individuals who thrive in a team environment and are eager to contribute to a company's objectives.

Job Overview

The Operations Team Manager plays a pivotal role in leading a team to achieve optimal performance levels. Key responsibilities include:

  • Providing clear direction, support, and guidance to the team through effective coaching, leadership, and setting SMART objectives.
  • Delivering coaching and constructive feedback to employees to enhance engagement and improve performance.
  • Involvement in new strategies and process improvements to elevate team performance.
  • Generating daily, weekly, and monthly reports for both internal and external clients.
  • Flexibility and willingness to invest additional time in the team when necessary, including coverage and support during critical periods.
  • Ensuring service level agreements are met and performance metrics are achieved.
  • Creating and facilitating team huddles, presentations, and contests to engage the team and foster collaboration.
  • Maintaining regulatory compliance, quality standards, and CBT requirements.
  • Assisting in the recruiting, training, and onboarding of employees as needed.
  • Promoting company core values and programs to motivate and engage employees.
  • Ongoing duties as assigned.

Required Skills and Qualifications

To excel in this role, candidates should possess:

  • Previous experience in an agent and/or customer service role.
  • A minimum of high school diploma or equivalent (dependent on location).
  • Leadership or managerial experience is highly desirable.
  • Licenses and certifications as required by applicable jurisdictions.

Benefits

Working with Bill Gosling Outsourcing offers a range of benefits, including opportunities for career advancement, professional growth, and contributions to a dynamic team environment.



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