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Customer Experience Ambassador in RV Tech Innovation
hace 2 semanas
**Transform the Camping Experience**
Prometeo Talent is at the forefront of revolutionizing the RV park and campground industry. Our cutting-edge property management system and marketing services empower campgrounds and RV parks to attract more customers.
As a Customer Support Representative, you will play a crucial role in driving customer success by monitoring the support queue and ensuring timely responses to customer inquiries. Your expertise will be invaluable in creating internal processes, proactively reaching out to accounts, and assisting with feature rollouts to ensure seamless experiences.
In collaboration with our product team, you will work to enhance both our product and customer service knowledge base, enabling customers to effectively solve their problems on their own. You will become an expert in our platform and serve as a first point of contact for all accounts.
**Key Qualifications**
- Proactive and ambitious mindset with an entrepreneurial spirit
- Comfortable with inbound and outbound phone correspondence
- Tech-savvy with excellent time management skills
- Strong problem-solving abilities and multitasking capabilities
- Coachable and open to feedback
- Excellent written and verbal communication skills in English
**Career Advancement Opportunities**
This role offers potential for growth within Prometeo Talent, with opportunities for advancement based on performance and company needs. We prioritize a strong work-life balance, offering flexible working hours and 100% remote work opportunities.
**Comprehensive Benefits Package**
We provide a competitive salary, paid time off, local holidays, and paid maternity/paternity leave. Join us in shaping the future of the tech travel industry and drive success in our customer service department.
