Operations Manager

hace 2 meses


San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

**About Our Organization**

We are a global team of professionals dedicated to providing debt recovery solutions for consumers. Our mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families.

The Manager Operations primary responsibilities include coordination of production activities to ensure that business objectives are achieved, liaison with top management, assist in the development of strategic plans for operational activity, and implement and manage operational plans.

**Key Responsibilities:**

  • Develop more cost-effective processes to reduce waste and increase productivity.
  • Ensure appropriate staffing by recruiting, selecting, training, and orienting team members.
  • Communicate job expectations, plan work, monitor, and appraise results and establish priorities.
  • Ensure employees achieve business goals and agreed development goals.
  • Maintain professional and technical knowledge.
  • Management of direct reports.
  • Manage Operations activities to ensure business goals are achieved, including Project Management and Continuous Improvement.

**Requirements:**

English B2+ (Fluent)

+5 years of experience in Operations Management, or related field

Project management and continuous improvement previous experience

Proficiency with MS Office

Preferred +5 years of experience in Legal Collections Operations Management, or related field. Advanced Proficiency with MS Office. Understanding of FDCPA, FCRA, and regulatory requirements

Preferred Bachelor's Degree in Business Administration, Project Management, or related field

**What We Offer:**

We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

We recognize your value, understand what is important to you, and reward your contributions.



  • San José, San José, Costa Rica Vml Map A tiempo completo

    At VML MAP, we are seeking a highly experienced Strategic Operations Manager to lead our Marketing Operations - San Jose team.The successful candidate will oversee operations, ensuring efficient delivery of services and spearheading strategic initiatives. Key responsibilities include streamlining processes for improved efficiency, managing resource...

  • Operations Manager

    hace 3 semanas


    San José, San José, Costa Rica Wns Global Services A tiempo completo

    WNS Global Services, a leading BPM company, is seeking an experienced Operations Manager to join our team.About the RoleThe Operations Manager will be responsible for ensuring smooth business operations, meeting contractual obligations, and driving team performance.Key ResponsibilitiesRegularly follow up on incidents and escalate as necessary.Utilize...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Job Summary:We are seeking a skilled Strategic Operations Manager to join our Microsoft Business Operations team.About the Role:This role will provide strategic leadership and guidance on operations excellence, optimization, and process improvement initiatives. The ideal candidate will have a strong background in operations management, with experience in...


  • San José, San José, Costa Rica Intelliswift Software, Inc. A tiempo completo

    Job Title: Senior Marketing Operations ManagerJob Description:We are seeking an experienced Senior Marketing Operations Manager to join our team at Intelliswift Software, Inc. as a Marketing Program Manager.Key Responsibilities:• Lead the development and implementation of comprehensive operational plans to manage complete project lifecycles for complex...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    Job OverviewThe Training Operations Manager is a pivotal role at WNS Global Services, responsible for ensuring seamless training deliverables and excellence in business processes. This individual will oversee the end-to-end responsibility of training programs, guaranteeing quality certification, early production performance, and accurate reporting.

  • AI Operations Manager

    hace 2 meses


    San José, San José, Costa Rica Microsoft A tiempo completo

    The AI Operations Team at Microsoft is the cornerstone of driving machine learning and AI technology across various domains and scenarios. As an AI Operations Manager, you will have the opportunity to work on cutting-edge projects that leverage Microsoft's cloud and AI platforms, such as Azure, Cognitive Services, and Power Platform. You will collaborate...


  • San José, San José, Costa Rica Citi A tiempo completo

    Citi is a global leader in financial services, and we are currently seeking a seasoned professional to join our team as a Senior Securities Operations Manager. This role will be based in Costa Rica and will play a critical part in ensuring the smooth operation of our securities transactions processing.About the RoleThe Senior Securities Operations Manager...


  • San José, San José, Costa Rica Jll A tiempo completo

    We're seeking a skilled Facilities Operations Manager to join our team at JLL. In this role, you'll play a key part in delivering exceptional facilities management services to our clients.Key Responsibilities:Collaborate with the Facilities Manager to oversee the delivery of maintenance and repair services.Maintain client satisfaction by ensuring timely and...


  • San José, San José, Costa Rica Philippines Outsourcing Solution A tiempo completo

    At Philippines Outsourcing Solution, we're seeking a seasoned **Senior Team Lead** to drive our company's operations forward. Your expertise will help us improve efficiency, productivity, and profitability. Key responsibilities include:Monitoring healthcare company operations and analyzing key metricsKey Responsibilities:- Analyze financial data and use it...

  • Operations Manager I

    hace 2 meses


    San José, San José, Costa Rica Pk Global A tiempo completo

    Operations Manager I Job DescriptionAt Pk Global, we are seeking an experienced Operations Manager I to join our team. This key role will be responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved.Key Responsibilities:Analyze and maintain all Client Service Level...


  • San José, San José, Costa Rica Western Union A tiempo completo

    Senior Manager, Digital OperationsWestern Union is seeking a Senior Manager, Digital Operations to lead our teams across various locations. Key responsibilities include monitoring digital front-end assets to assess site health, using essential tools for monitoring, and running regular site scans and observability dashboards to identify issues.Key...


  • San José, San José, Costa Rica Webhelp A tiempo completo

    **Workforce Management Operations Manager****Job Summary:**We are seeking a skilled Workforce Management Operations Manager to manage end-to-end WFM delivery, with a focus on team management and large operations for multinational locations.**Key Responsibilities:**Participate in action and strategic planning to establish annual goals and objectives;Manage a...


  • San José, San José, Costa Rica Bma Group A tiempo completo

    Job OverviewBma Group seeks an experienced Senior Sales Operations Manager to lead our sales strategy and drive profitability across all retail channels. This role requires a strong analytical mindset, excellent communication skills, and the ability to develop robust relationships with key stakeholders.


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job SummaryWe are seeking an experienced Senior Campaign Operations Manager to join our team at Amazon Ads in Costa Rica. This is a critical role that will be responsible for leading a team of professionals in delivering efficient and accurate campaign management services to our clients.


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Role OverviewWe are seeking a skilled and experienced Operations Team Manager to join our team at Bill Gosling Outsourcing. As an Operations Team Manager, you will be responsible for leading and motivating a team to achieve targets and contribute to the company's objectives.Key ResponsibilitiesDeliver coaching and constructive feedback to employees to...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    Job OverviewWe are seeking a highly skilled and experienced Senior Manager of Global Operations to lead our MEET Payment Team.


  • San José, San José, Costa Rica The Church Of Jesus Christ Of Latter-Day Saints A tiempo completo

    OverviewThe Church of Jesus Christ of Latter-day Saints is seeking a skilled Temple Clothing Operations Manager to oversee the temple clothing and linen supplies for patrons, workers, and employees. This role is responsible for maintaining a clean and well-cared-for environment, ensuring prompt and cheerful service, and supervising staff.


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    At Bill Gosling Outsourcing, we are seeking a highly motivated and experienced Elevate Operations Manager to lead our team in achieving outstanding results.About the RoleThe Elevate Operations Manager will be responsible for leading a team of professionals to deliver exceptional results. This is a leadership role that requires strong coaching and mentoring...


  • San José, San José, Costa Rica D.C. Global Talent Inc. A tiempo completo

    Job OverviewD.C. Global Talent Inc. is seeking a highly skilled Restaurant Operations Manager to oversee the day-to-day operations of our multi-outlet establishments.About the RoleThis key position will be responsible for leading a diverse team, developing operational policies, collaborating with the culinary team, and maintaining high service standards and...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    About the RoleAs a Procure to Pay Operations Manager at Pfizer's Global Business Services (GBS), you will play a critical role in overseeing and managing a team that supports Americas markets' P2P activities. This includes Purchasing Requisition, Vendors Creation and Maintenance, Invoice processing, Issue resolution, and P2P Global Support.The primary...