Strategic Operations Manager for Enterprise Software

hace 2 días


San José, San José, Costa Rica Servicenow A tiempo completo

Company Overview

ServiceNow is a leading cloud-based platform that simplifies how work gets done across the enterprise. As a strategic operations manager, you will play a critical role in driving operational excellence and growth across our Platform & Gen AI organization.

About the Role

We are seeking an analytical and strategic operations manager to join our central Product & Experience Strategic Operations Team. The ideal candidate will have 5+ years of experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company.

Responsibilities

  • Develop a deep strategic understanding of ServiceNow's business across its full product suite
  • Model market and business initiatives leveraging key metrics: revenue, customers, costs, investments, industry trends, roadmap, competitor assessment
  • Help run operational cadences (e.g., Quarterly Product Reviews, Annual Planning, OKRs etc.) and support alignment between Product leaders and all cross-functional stakeholders (QE, Design, Engineering, Finance, other functions)
  • Manage initiatives that drive growth and operational excellence across our portfolio, in partnership with stakeholders

Requirements

  • 5+ years of experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company
  • Analytical background with attention to detail and able to run analysis independently
  • Effective communicator both verbally and in writing; comfortable in business and technical discussions
  • Track record of leading cross-functional projects, building trusting relationships, and influencing others

Estimated Salary: $120,000 - $150,000 per year, based on location and experience

Benefits

  • Competitive salary and bonus structure
  • Comprehensive health insurance package
  • Retirement savings plan (401(k) or equivalent)
  • Flexible work arrangements, including remote work options


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