Enterprise Operations Director

hace 1 mes


San José, San José, Costa Rica Crg Solutions A tiempo completo

We are seeking a seasoned leader to join Crg Solutions as an Enterprise Operations Director. This strategic role requires a professional with exceptional leadership skills, technical expertise, and business acumen.

**Estimated Salary Range:** $120,000 - $180,000 per year

**Company Overview:

Crg Solutions is a dynamic company that provides premium-level service to its mission-critical customers. Our team works closely with service providers and financial services companies to drive collaboration and communication between the end customer and our stakeholders.

**Job Description:

In this role, you will be responsible for leading remote or diverse technical teams in the Enterprise industry. You will need to possess strong project management, influencing, negotiation, critical thinking, and decision-making skills. Experience with Incident management, TAC management, and presenting to Executives and C-suite is highly desirable.

**Key Responsibilities:

1. Follow up on open action items and cases to ensure we meet our commitments.

2. Act as a business driver to improve customer's and internal operations.

3. Understand customer's internal business functions and culture.

4. Coordinate technical issues and customer needs.

5. Educate customers on processes and procedures.

6. Represent customer needs to post-sales support teams and applicable organizations.

7. Provide status reports to stakeholders.

8. Create and present quarterly reports to customers with analysis of customer's support needs.

9. Take the initiative on developing required skills, offers, and job training.

10. Identify and analyze operational area of improvements.

**Requirements:**

Fluent in English. High Proficiency level (must). 4+ years leading remote or diverse technical teams in the Enterprise industry. Strong CCNA or equivalent networking knowledge is highly desired, and ITIL Foundation v3 certified is a plus.



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