Enterprise Technical Operations Director

hace 3 semanas


San José, San José, Costa Rica Crg Solutions A tiempo completo

We are seeking a highly skilled and experienced leader to join our team at Crg Solutions as an Enterprise Technical Operations Director. This is a challenging role that requires someone with strong technical knowledge, leadership skills, and experience in managing remote or diverse technical teams.

As an Enterprise Technical Operations Director, you will be responsible for driving collaboration and communications between end customers and Cisco stakeholders. You will ensure that these customers receive premium-level service and support. Your primary objective will be to act as a business driver to improve customer operations and internal processes.

To succeed in this role, you will need to have a strong understanding of Cisco's internal business functions, sales cycle, and product solutions. You should also have excellent communication and presentation skills, as well as the ability to work effectively in a cross-functional, matrix environment. Additionally, you should have experience working with enterprise-level customers and presenting to executives and C-suite personnel.

Some of your key responsibilities will include following up on open action items and cases, acting as a single point of contact for operational issues, coordinating technical issues and customer needs, and educating customers on processes and procedures. You will also be responsible for creating and presenting quarterly reports to customers with analysis of their support needs. Finally, you will take the initiative on developing required skills, offers, and job training.

In terms of salary, we estimate that the total annual compensation for this role will be approximately $120,000 - $180,000, depending on location and experience. This includes base salary, bonuses, and benefits. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

We are looking for someone who is motivated, driven, and passionate about delivering exceptional results. If you have a strong track record of success in similar roles and are eager to take on new challenges, then we encourage you to apply. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you



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