Enterprise Service Delivery Director

hace 2 meses


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo
Lead a High-Performance Team

We are seeking an experienced Enterprise Service Delivery Director to lead our team of system engineers, developers, and project managers in delivering exceptional services for productivity use cases. The ideal candidate will have a proven track record of developing high-performing teams, owning roadmaps, and driving business outcomes.

This role involves:

  • Building and leading a cross-functional team to drive service delivery excellence.
  • Owning the roadmap for service components and ensuring timely delivery.
  • Guiding the team's workload using adaptive agile methodologies.
  • Establishing and maintaining relationships with stakeholders and supplier partners.
  • Developing and reporting actionable metrics to evaluate product and service performance.

A day in the life of this role involves meeting with service owners and software development teams, working with vendor contacts, and building automation and tools to support teams.

To succeed in this role, you will need:

  • Excellent verbal and written communication skills.
  • Advanced degree in an engineering or scientific field.
  • Experience defining system architectures and exploring technical tradeoffs.
  • Ability to handle multiple competing priorities in a fast-paced environment.

The estimated salary for this role is around $120,000 per year, based on industry standards and location. If you are passionate about leading high-performing teams and driving business outcomes, we encourage you to apply.



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