IT Service Delivery Specialist

hace 2 meses


San José, San José, Costa Rica Emerson A tiempo completo

About the Role:

We are seeking a skilled IT Service Delivery Planning Specialist to join our team at Emerson. As a key member of our Service Delivery management team, you will play a crucial role in supporting the processes to identify, communicate, follow-up, and measure key financial performance indicators.

Key Responsibilities:

  • Support the Service Delivery management team in planning and executing financial processes and procedures.
  • Collaborate with the team to identify, communicate, and follow-up on key financial performance indicators.
  • Facilitate and support the planning and execution of Management Processes, including Service Delivery Team Financial best practices awareness, Team Resource usage, capacity management, and employee data accuracy.
  • Act as process owner for Budget preparation, AOP planning, and development of presentation material.
  • Contribute to Global Service Delivery Performance Review process and activity, including internal and external audiences.
  • Administer quarterly Business Unit and World Area Check-in meetings.
  • Support the creation of digital content and communication by cascading insights and action plans.
  • Provide financial coordination support for programs and projects that help facilitate the goals of the IT Service Delivery Organisation.
  • Support the analysis of continuous improvement initiatives and support needs for performance information before and after changes/improvements are implemented.
  • Act as catalyst and booster of the quality of any data contributing to fiscal responsibility.

Requirements:

We are looking for a highly skilled and experienced IT Service Delivery Planning Specialist with a strong background in finance and process management. You will have excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You will also have strong analytical and problem-solving skills, with the ability to provide high-quality financial coordination support.



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