Director, Service Delivery
hace 1 mes
We are seeking an experienced Director, Service Delivery to lead and motivate a team to optimum performance levels. The ideal candidate will have a proven track record of delivering coaching and constructive feedback to employees, increasing engagement and improving performance.
About the RoleThe Director, Service Delivery will be responsible for providing clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives. Key responsibilities include:
- Delivering coaching and constructive feedback to employees to increase engagement and improve performance
- Involvement and collaboration on new strategies and/or process improvements to better the team's performance
- Daily, weekly and monthly reports provided at both internal and external client levels
- Flexible team player in respect to scheduling and willing to invest additional time into the team when necessary
To be successful in this role, you will need:
- Previous experience in an Agent and/or Customer Service role
- Previous experience in a leadership or managerial role would be an asset
We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience. In addition, we offer a range of benefits including:
- Performance Bonus
- Birthday day off (paid)
- Marriage Leave (3 days paid)
- Bereavement Leave (3 days paid)
- Free counseling sessions
- Point-to-point transportation (depending on schedule)
- Annual merit increase
- Asociacion solidarista
- Free parking for all employees
- Free coffee/tea all day long
- Casual Dress Code
Bill Gosling Outsourcing is committed to the career development of our people. We offer a modern facility and a team environment that allows for growth and learning opportunities. Our company values include being champions of our core values and other company programs to engage and motivate our employees.
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