Strategic Delivery Director

hace 20 horas

San José, San José, Costa Rica Noventiq A tiempo completo

We are seeking a highly skilled Strategic Delivery Director to lead our Central America region team. This individual will be responsible for maintaining effective communication with other delivery teams across regions, ensuring the required resources are available for every service offered to customers.

Key Responsibilities:

  • Maintain communications with other delivery teams located in other regions.
  • Be the next escalation level for any customer's requirement related to local projects.
  • Ensure the required resources are available for every service offered to customers.
  • Validate and approve every commercial proposal related to services; report validated proposals in a weekly basis to the local Country Manager.
  • Build and deliver monthly reports to customers who have special services contracts.
  • Guarantee every process is followed, and propose improvements where required.
  • Accountable for the Team's KPIs achievement in a quarterly basis.
  • Keep Team's attrition at its lower possible level.
  • Be the local escalation level for Tech Support tickets submitted by local customers.
  • Report Team's performance and status to the International Delivery Director.
  • Plan the development on both technical and soft skills for the team members.
  • Perform the quarterly performance review for the Delivery team.
  • Have a 1:1 meeting with every team member in a quarterly basis to share with them their performance results and growth/development expectations.

Requirements:

  • Bachelor's degree in computer science, engineering, or related field.
  • PM Master's degree is a plus.
  • Strong communication and interpersonal skills (include negotiation).
  • Written and verbal communication skills in Spanish and English (B2 or equivalent level at least).
  • Leader in the use of IT methodologies, processes, and standards.
  • Team management skills.
  • Proven knowledge of Project/Portfolio Management's best practices.
  • Ability to understand and present key information to internal and external stakeholders.
  • Experience dealing with third-party contractors.

Desirable Skills:

  • PMP certification in good standing.
  • 2 - 5 years of expertise as Delivery Manager.
  • Foundation certifications in major cloud providers (Microsoft/Google/Amazon).

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