Customer Service Director

hace 2 meses


San José, San José, Costa Rica Convera A tiempo completo
Job Overview:

This role is responsible for leading a team of customer support professionals, ensuring the delivery of high-quality services to clients. The ideal candidate will have a strong background in customer service, team management, and operational leadership.

Key Responsibilities:
  • Lead a team of customer support professionals, ensuring excellent service delivery and high client satisfaction.
  • Develop and implement strategies to improve customer service quality, efficiency, and effectiveness.
  • Collaborate with internal stakeholders to ensure seamless service delivery and effective communication.
  • Monitor and analyze customer feedback to identify areas for improvement and implement changes as needed.
  • Ensure compliance with company policies and procedures, as well as relevant regulatory requirements.
Requirements:
  • Proven experience in customer service leadership, with a strong track record of success.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to analyze data, identify trends, and implement changes to improve service quality.
  • Strong problem-solving and conflict resolution skills.
  • Flexibility and adaptability in a dynamic work environment.


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