Customer Service Representative
hace 2 meses
Job Description:
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Convera. As a key member of our customer-facing function, you will be responsible for delivering exceptional customer service and quality in accordance with Service Level Agreements.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide accurate and comprehensive information to customers regarding our products and services.
- Engage with customers to understand their needs and concerns, and provide solutions to meet their expectations.
- Collaborate with internal stakeholders to ensure seamless communication and issue resolution.
- Meet or exceed service level agreements and quality standards.
Requirements:
- Excellent written and verbal communication skills in English and French.
- Experience in a busy team environment with a client-facing function within the financial services sector.
- Ability to lead by example and deliver service excellence to customers.
- Highly driven and results-oriented, with a strong desire to succeed.
- Excellent analytical and problem-solving skills, with the ability to think critically and make sound decisions.
About Convera:
Convera is the largest non-bank B2B cross-border payments company in the world. We leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers. At Convera, we are committed to providing exceptional customer service and exceeding our customers' expectations.
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