Customer Service Representative
hace 2 meses
Job Overview:
At Webxloo, Llc, we are seeking a highly skilled Customer Service Representative to provide exceptional support to our clients. This role involves assisting clients with product inquiries, troubleshooting, and technical support.
Key Responsibilities:
- Assist clients with product inquiries, troubleshooting, and technical support
- Conduct outbound calls to follow up on customer inquiries and resolve any outstanding issues
- Maintain accurate and detailed records of customer interactions and transactions
- Collaborate with internal teams to escalate and resolve complex customer issues
- Stay up-to-date on product knowledge in order to effectively assist customers
Requirements:
- Strong sales skills with the ability to upsell products and services
- Experience in outbound calling is preferred
- Bilingual proficiency in English and Spanish is a plus
- Excellent phone etiquette with the ability to communicate clearly and professionally
- Strong analytical skills to identify and resolve customer issues
- Exceptional customer service skills with the ability to handle difficult situations
- Multilingual abilities are a bonus
What We Offer:
From ¢600.00 per month.
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