Customer Service Representative, Remote Opportunity
hace 1 día
We are seeking a skilled Customer Service Representative to join our team at Fragrancex. As a key member of our customer-facing team, you will be responsible for delivering exceptional service experiences to our customers.
Company Overview: At Fragrancex, we strive to provide industry-leading service experiences for our customers. Our goal is to build strong relationships with our customers and resolve their issues promptly and accurately.
Salary: This role offers a competitive hourly rate of $44.50 per hour, ensuring that you earn a fair compensation for your hard work.
Job Description: As a Customer Service Representative, you will be the primary point of contact for our customers. Your responsibilities will include:
- Responding to customer inquiries in a timely and professional manner
- Resolving customer complaints and issues promptly and accurately
- Assisting customers with order verification, damaged/lost package claims, and reshipments
Required Skills and Qualifications: To excel in this role, you must have:
- Dedicated office/space with a computer, 2 monitors, keyboard, mouse, and headset
- Ability to work 7:00am to 4:00pm Eastern Standard Time
- At least 6 months experience working remotely
- 1 year experience working with Zendesk or a customer service ticketing system
- Strong computer skills and data-entry/keyboard skills
- Experience working with metrics such as handle time, quality assurance, and more
- Ability to effectively communicate in English, verbally and in writing (Bi-lingual is a plus)
- Ability to manage and resolve conflict quickly and professionally
- Highly organized with excellent attention to details
- High school degree, GED, or equivalent work experience
Benefits: As a valued member of our team, you will enjoy a comprehensive benefits package that includes a competitive salary, opportunities for career growth, and a supportive work environment.
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