Senior Customer Service Representative
hace 3 días
**Job Summary:**
We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team as a Collections Specialist. This is an exciting opportunity for a results-driven professional to play a key role in our customer service operations, ensuring exceptional customer experiences while driving revenue growth.
**About the Role:**
The ideal candidate will be responsible for making outbound calls to customers to determine the reason for payment delinquency and obtain payment commitment. They will also perform various offline tasks that may involve interaction with different stakeholders and the use of different systems for tracking, information gathering, and troubleshooting.
**Responsibilities:**
* Make outbound calls to customers to resolve payment issues and obtain payment commitments* Perform risk analysis to mitigate losses* Conduct research and investigations to identify potential issues* Negotiate settlements and work with customers to resolve outstanding accounts* Utilize Microsoft Excel to track and analyze data
**Requirements:**
* High school education required* Minimum 2 years of collections and customer service experience* Fluency in English (B2+)* Proficient in Microsoft Excel with knowledge of Pivots, formulas, VLOOKUP, and Macros* Ability to navigate computerized data entry systems or other relevant applications
**What We Offer:**
* Competitive salary: $35,000 - $45,000 per annum* Hybrid work model with 3 days on-site and 2 days remote* Access to short-term incentives and multiple health insurance options* Opportunities for career growth and development* Recognition and rewards for outstanding performance
**Location:**
Costa Rica
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