Customer Service Representative

hace 7 días


San José, San José, Costa Rica WNS Global Services A tiempo completo

Job Description

  • Looking for a customer service representative to join our team, with 1-2 years of experience in customer service.
  • Responsible for quality monitoring of production staff and disseminating feedback to improve overall performance.
  • Must be able to schedule regular calibration calls with client's quality assurance team.
  • Excellent communication skills required, with the ability to communicate effectively with clients via phone or email.
  • Team player with a willingness to execute work per process.
  • Must be able to escalate doubts or clarifications as needed.

Qualifications

Minimum Academic Qualification (Degree) : At least HS graduate System working knowledge required : Basic Computer Knowledge (Citrix, ADUC, Windows OS, Printers is a plus) Excellent Communication Skills 1-2 years of experience in customer service. Background and Experience Basic Knowledge of US Mortgage Regulations in Origination (preferrable). Minimum Academic Qualification (Degree) : At least HS graduate System working knowledge required : Basic Computer Knowledge (Citrix, ADUC, Windows OS, Printers is a plus).



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