Customer Service Representative
hace 7 días
Job Description
- Looking for a customer service representative to join our team, with 1-2 years of experience in customer service.
- Responsible for quality monitoring of production staff and disseminating feedback to improve overall performance.
- Must be able to schedule regular calibration calls with client's quality assurance team.
- Excellent communication skills required, with the ability to communicate effectively with clients via phone or email.
- Team player with a willingness to execute work per process.
- Must be able to escalate doubts or clarifications as needed.
Qualifications
Minimum Academic Qualification (Degree) : At least HS graduate System working knowledge required : Basic Computer Knowledge (Citrix, ADUC, Windows OS, Printers is a plus) Excellent Communication Skills 1-2 years of experience in customer service. Background and Experience Basic Knowledge of US Mortgage Regulations in Origination (preferrable). Minimum Academic Qualification (Degree) : At least HS graduate System working knowledge required : Basic Computer Knowledge (Citrix, ADUC, Windows OS, Printers is a plus).
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