Customer Service Representative

hace 2 semanas


San José, San José, Costa Rica Td Synnex A tiempo completo
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Td Synnex. This role is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences.

The ideal candidate will possess strong communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. A high school diploma is required, and prior experience in a customer service role is not necessary but will be considered an asset.

Job Summary

This position involves providing top-notch customer support to internal and external customers via phone, email, and other channels. The successful candidate will be responsible for resolving customer inquiries and issues in a timely and professional manner.

The key responsibilities of this role include:

  • Providing world-class customer service at all times
  • Creating follow-ups with customers to ensure satisfaction
  • Identifying issues that require escalation and referring them to the appropriate personnel
  • Maintaining accurate records and notes in designated systems
Requirements

To be successful in this role, you must have:

  • Able to communicate effectively in English and Spanish
  • Basic clerical and data entry skills
  • Ability to perform basic mathematical calculations
  • Strong multi-cultural interpersonal skills
  • Able to maintain confidentiality and handle sensitive information
Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • A competitive salary of $45,000 - $55,000 per annum
  • An opportunity to accelerate your career growth and development
  • Elective benefits tailored to your lifestyle
  • Access to on-demand courses and leadership development programs
  • Diversity, equity, and inclusion training

In addition, you will have the chance to participate in internal communities and activities, network with peers, and make a positive impact in your community. We are committed to building a diverse and inclusive workplace where everyone feels valued and empowered to succeed.



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