Customer Service Representative
hace 2 semanas
**About the Role**
We are seeking a highly skilled Customer Service Representative to join our team at Emerson. The successful candidate will provide exceptional support to customers, ensuring timely and accurate resolution of their queries and concerns.
**Key Responsibilities**
- Input orders into Salesforce, SAP, and Oracle systems
- Create, retrieve, open, and validate customer purchase orders
- Perform customer setup activities to ensure accurate order processing and delivery
- Handle daily hold reports and create new contacts and accounts
- Input Return Material Authorizations into SAP
- Manage daily disputes requests and issues related to payments, taxes, and PO updates
- Follow warranty process validation and respond to customer inquiries
- Support software and hardware fulfillment, including password resets and licensing queries
- Perform customer-related financial transactions and respond to inquiries from various businesses
**Requirements**
- High School Diploma or equivalent
- Minimum 2-3 years of experience in sales support and customer service
- Strong computer and analytical skills using the Office Package
- Understanding of global markets and Channel Partners
- Strong problem-solving skills and ability to work under pressure
- Great interpersonal and communication skills
**What We Offer**
A fast-paced customer-centric environment with opportunities for growth and development.
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