Customer Service Representative
hace 1 mes
About the Role:
We are seeking a Customer Service Representative to join our team at Bill Gosling Outsourcing. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner
- Provide information to customers about products and services
- Negotiate payment terms and arrangements, where applicable
- Update customer files with accurate information
- Problem solve to find the best solution for each customer
Requirements:
- English Proficiency of CEFR B2 / 85% or better
- Successful completion of high school education is preferred
About You:
- You enjoy talking to people on the phone and have excellent listening and communication skills
- You are able to connect with customers with empathy and offer helpful solutions
- You are passionate about helping others
- You have a desire to grow and drive your career forward
Why Work With Us:
- Competitive monthly salary of $800 to $950 USD, with the potential to earn up to $250 USD in monthly bonus
- Birthday day off (paid)
- Marriage Leave (3 days paid)
- Bereavement Leave (3 days paid)
- Free counseling sessions
- Point-to-point transportation
- Annual merit increase
- Asociacion solidarista
- Dental Benefit
- SmartFit Partnership
- Employee Discount Hub (Discounts in restaurant, hotels and flights)
- Free parking for all employees
- An amazing work culture where you can learn and grow
- Opportunities for internal growth within the company
About Us:
Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.
Where We Are Located:
We are located in a beautiful corporate center in Heredia, Costa Rica.
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