Global Customer Service Representative

hace 1 mes


San José, San José, Costa Rica Emerson A tiempo completo
Job Description

This role involves working closely with the Order Management team to ensure seamless customer experience.

We are seeking a highly skilled and organized professional to join our Emerson team as a Global Customer Service Representative. As a key member of our order management process, you will be responsible for processing customer purchase orders accurately and efficiently.

The ideal candidate will possess excellent communication skills, strong analytical abilities, and the ability to work in a fast-paced environment. You will be required to perform technical reviews of orders to ensure correct product(s) and availability of technical requirements and documentation.

A key aspect of this role is maintaining compliance with import/export, contract, and government regulations. This includes screening orders for adherence to business unit Terms and Conditions, agreements, and standards.

In addition to these responsibilities, you will provide consulting support to the Order Management team when processing orders. You will also contribute to achieving targets on productivity, service levels, and quality.

The successful candidate will have at least 1-2 years of sales-related customer service experience and possess solid prioritizing and organizational skills. Advanced Portuguese language proficiency is preferred.

Requirements
  • Currently studying an engineering career (preferred)
  • At least 1-2 years of sales-related customer service experience (preferred)
  • Solid prioritizing and organizational skills along with being a self-starter
  • Intermediate level of technical knowledge
  • Advanced Portuguese language proficiency (preferred)
Benefits

We offer a competitive salary of $55,000 - $65,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and paid time off.



  • San José, San José, Costa Rica Infotree Global Solutions A tiempo completo

    Job Title:Customer Service RepresentativeAbout the Role:We are seeking a highly skilled and experienced customer service professional to join our team at Infotree Global Solutions. As a customer service representative, you will be responsible for providing exceptional support to our clients in English language.Responsibilities:* Provide excellent customer...


  • San José, San José, Costa Rica Infotree Global Solutions A tiempo completo

    At Infotree Global Solutions, we are seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to our clients through inbound calls.As a Call Center Professional, you will play a critical part in resolving customer inquiries and issues in a timely and professional...


  • San José, San José, Costa Rica Infotree Global Solutions A tiempo completo

    At Infotree Global Solutions, we are seeking a highly skilled and professional Customer Service Representative to join our team. As a key member of our customer-facing department, you will play a vital role in delivering exceptional service to our clients.Key Responsibilities:You will be the primary point of contact for customers, answering their inquiries...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    **About WNS Global Services**WNS Global Services is a leading Business Process Management (BPM) company that helps clients achieve operational excellence through deep domain expertise and a global delivery network.**Job Description**As a Customer Service Representative - Insurance Operations, you will be responsible for handling inbound calls from customers...


  • San José, San José, Costa Rica Hultec Group A tiempo completo

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a fully bilingual customer service representative to join our team. In this role, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and concerns, and ensuring their complete satisfaction with our products and services.Key...


  • San José, San José, Costa Rica WNS Global Services A tiempo completo

    Job DescriptionLooking for a customer service representative to join our team, with 1-2 years of experience in customer service.Responsible for quality monitoring of production staff and disseminating feedback to improve overall performance.Must be able to schedule regular calibration calls with client's quality assurance team.Excellent communication skills...


  • San José, San José, Costa Rica WNS Global Services A tiempo completo

    Are you looking for a challenging role that combines customer service and quality monitoring? We have an exciting opportunity at WNS Global Services for a Customer Service Representative with Quality Monitoring Skills.About the JobWe are seeking a highly motivated individual to join our team as a Customer Service Representative. The successful candidate will...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Customer Service Representative Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TD SYNNEX. As a key member of our customer service team, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met and exceeded.Key...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    About the RoleThis exciting opportunity is available with TD SYNNEX, a leading global distributor of IT products and services. As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and driving business growth.Job SummaryWe are seeking a highly skilled and motivated individual to join our team as a...


  • San José, San José, Costa Rica Object Technology Solution A tiempo completo

    About Object Technology Solutions:OTSI is a leading global technology company offering innovative solutions, consulting, and managed services for businesses worldwide. With a strong presence in North America, Central America, and Asia-Pacific, we serve clients from our 15 offices across 6 countries with a "Follow-the-Sun" model.We work with 100+ enterprise...


  • San José, San José, Costa Rica Smith+Nephew A tiempo completo

    Customer Service RepresentativeSmith & Nephew is seeking a highly motivated Customer Service Representative to provide exceptional customer support and ensure seamless order fulfillment.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerProcess orders and ensure accurate and efficient inventory...


  • San José, San José, Costa Rica Infotree Global Solution A tiempo completo

    At Infotree Global Solution, we're looking for a Customer Service Representative to join our team in a full-time capacity.The ideal candidate will be responsible for providing exceptional customer service, ensuring timely and efficient resolution of customer inquiries and concerns. This role requires strong communication skills, the ability to work in a...


  • San José, San José, Costa Rica Emerson A tiempo completo

    **Role Summary**We are seeking a skilled Customer Service Representative to join our team at Emerson. In this role, you will be responsible for providing exceptional customer service to our global customers, ensuring timely and accurate information is shared.**Key Responsibilities**- Provide customer service support for pricing, availability, and delivery...


  • San José, San José, Costa Rica Infotree Global Solutions A tiempo completo

    About the JobWe are looking for a Customer Service Representative to join our team at Infotree Global Solutions. As a key member of our customer-facing team, you will be responsible for responding to orders, customer inquiries, and resolving any issues that may arise.Key Responsibilities- Respond to customer calls and emails in a professional and timely...


  • San José, San José, Costa Rica Emerson A tiempo completo

    **About the Role**We are seeking a highly skilled Customer Service Representative to join our team at Emerson. The successful candidate will provide exceptional support to customers, ensuring timely and accurate resolution of their queries and concerns.**Key Responsibilities**Input orders into Salesforce, SAP, and Oracle systemsCreate, retrieve, open, and...


  • San José, San José, Costa Rica Infotree Global Solution A tiempo completo

    OverviewWe are seeking a skilled Customer Service Representative to join our team at Infotree Global Solution. This role involves proactively recognizing customer needs and making recommendations, as well as listening and responding to customers' needs and concerns.Main Responsibilities:Provide information about our products and services to...


  • San José, San José, Costa Rica Costa Rica's Call Center A tiempo completo

    Customer Service Role at Costa Rica's Call CenterWe are seeking a skilled Customer Service Representative to join our team at Costa Rica's Call Center. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients.Requirements:Previous experience in customer service or a call center...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    **About the Role**At WNS Global Services, we are seeking a skilled Customer Service Representative to handle inbound calls from customers and agents to resolve queries on their insurance policy transactions. The ideal candidate will provide exceptional customer service, resolving complex queries related to new business, renewals, amendments, and...


  • San José, San José, Costa Rica Scalesource A tiempo completo

    **Job Title: Customer Service Representative****Job Summary:**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for building strong relationships with our clients, providing outstanding customer service, and driving sales growth.**Key...


  • San José, San José, Costa Rica Convera A tiempo completo

    Job Description:We are seeking a highly skilled and motivated Customer Service Representative to join our team at Convera. As a key member of our customer-facing function, you will be responsible for delivering exceptional customer service and quality in accordance with Service Level Agreements.Key Responsibilities:Respond to customer inquiries and resolve...