Customer Onboarding Director

hace 3 semanas


San José, San José, Costa Rica Zenoti A tiempo completo

Zenoti is seeking a seasoned Customer Onboarding Director - Services to oversee the successful integration of our SaaS products for new clients. As a key member of our implementation team, you will lead a team of Project Managers responsible for managing a robust onboarding portfolio and collaborate with cross-functional leaders to ensure client satisfaction. Your expertise in project management and customer success will drive efficiency and growth in our customer onboarding process.

Key Responsibilities:

  • Lead the customer implementation function, overseeing the successful completion of all activities required to launch new clients.
  • Implement and operationalize project management best practices to achieve key performance metrics and continuously raise the bar on quality of delivery.
  • Identify opportunities to reduce customer onboarding time and successfully implement changes.
  • Partner with key internal stakeholders to improve the customer experience.
  • Lead an organization that continuously improves and scales to meet company growth objectives.

Requirements:

  • Bachelor's Degree preferred, or equivalent combination of education and experience.
  • 5+ years in a senior level role in a customer-focused SaaS implementation and technical project management.
  • Ability to prioritize, manage, and deliver concurrently on tactical objectives and long-term strategies that achieve aggressive performance goals.
  • Experience with SaaS implementation and enterprise project management required.
  • Significant experience identifying and addressing cross-functional process improvement opportunities and blockers.


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