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Business Development Director for Sales and Customer Experience
hace 2 meses
Company Overview
We are a leading provider of outsourced customer experience solutions, dedicated to delivering exceptional results for our clients. Our team is passionate about helping businesses thrive in today's competitive landscape.
About the Role
We are seeking an experienced Business Development Director to lead our sales and customer experience efforts. As a key member of our leadership team, you will be responsible for driving revenue growth, building strategic relationships, and delivering exceptional customer experiences.
Key Responsibilities:
- Develop and execute sales strategies to drive revenue growth and meet operational needs
- Buid and maintain strong relationships with decision-makers at all levels
- Lead cross-functional teams to deliver exceptional customer experiences and resolve escalated issues
- Analyze data to inform business decisions and optimize sales performance
- Negotiate contracts and agreements to ensure mutually beneficial outcomes
- IDentify opportunities for additional product or service sales
Requirements
- 5+ years of sales experience with a proven track record of success
- 4+ years of account management experience
- 2+ years of experience working in a CRM environment
- Experience making decisions under conditions of uncertainty or limited data
- Experience providing and implementing solutions when needed
What We Offer
- Competitive salary: $80,000 - $110,000 per year
- Commission-based bonus structure
- Opportunities for professional growth and development
- Virtual-first work environment with flexible scheduling
- Language requirements: English (required), Portuguese, Spanish (required)
About Us
We are a virtual-first company committed to creating a successful and inclusive work environment. We believe in empowering our employees to Own Their Future and make a meaningful impact in their communities.
