Sales Director

hace 2 meses


San José, San José, Costa Rica Webhelp A tiempo completo

**About the Role**

We are seeking a Sales Director to lead our team in driving revenue growth and business expansion. As a key member of our organization, you will be responsible for managing a team of sales professionals, promoting their professional development, and building strategic relationships with external clients.

**Key Responsibilities**

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction

• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date

• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities

• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members

• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories

• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market

• Be a point of escalation for our clients and respond promptly to any issues

• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed

• Work with client contact on reporting and forecasting

• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)

• Work with client contact on reporting and forecasting

• Coordinate team incentives and Sales Performance Incentive Funds

• Partner and build business relationships with all partners to ensure customer expectations are met

**Requirements**

• 3+ years of experience leading teams

• 5+ years working in sales

• 4+ years working account management

• 4+ years of experience in the IT industry

• Bachelors Degree (must)

• A passion for customer experience and driving team results

• Experience in operations and strategy building

• Excellent Coaching history

• A record of developing and retaining great employees

• Experience maximizing revenue through best practices

• Experience finding solutions as a manager

• Change Management skills

**Language Requirements**

English (required), Spanish (required)

**Time Type**

Full time


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