Solutions Onboarding Specialist
hace 2 meses
Technical Account Manager (Remote)
We are seeking a skilled Technical Account Manager to join Stage 4 Solutions Inc team, focusing on post-sales activities for onboarding customers and implementing solutions. This role will serve as the main point of contact for customers, providing technical guidance, troubleshooting issues, and coordinating projects.
This is a 6-month project (extensions or conversion to FTE possible), with 40 hours per week. The position is remote, with a requirement to work in the US CST time zone and be available for customer escalations in the evenings or on weekends.
Key Responsibilities:
- Understand client solutions at a detailed technical level to support and onboard customers.
- Engage with customers after sales completion to drive onboarding and adoption, address technical issues, and understand customer environments.
- Work with the Support team to resolve technical issues related to assigned customers and train customers to use the client's products effectively.
- Partner closely with the account team to convert customers into references and grow the account.
Requirements:
- 5+ years of experience as a Technical Account Manager for enterprise SaaS, storage, or networking solutions.
- English Fluency Required: Effective spoken and written business communication skills.
- Customer interaction & advocacy.
- Superb ability to establish rapport with customers and represent their best interests.
- Analyze customers' needs and suggest upgrades or additional features to meet their requirements.
Please feel free to forward this job post to others you think may be interested.
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