Software Marketplace Operations Team Lead
hace 4 días
At Cognizant, we're seeking a seasoned operations expert to spearhead vendor onboarding and drive marketplace success. As Software Marketplace Operations Team Lead - Vendor Onboarding Specialist, you'll oversee the entire workflow for pre-onboarding, onboarding, and post-onboarding of new software vendors in our marketplace.
This critical role demands strong leadership skills, operational expertise, and a passion for process optimization. You'll lead a team of support professionals, delegate tasks effectively, and foster a positive work environment.
Key Responsibilities:
Leadership & Team Management:
• Lead, motivate, and develop a team of support professionals
• Delegate tasks and projects effectively, fostering ownership and accountability
• Conduct performance reviews and provide coaching and development opportunities for team members
Workflow Optimization:
• Oversee and manage the pre-onboarding, onboarding, and post-onboarding workflows for new software vendors in the marketplace
• Identify and analyze operational challenges, implementing solutions to streamline processes and improve efficiency
• Develop and implement best practices across all onboarding stages
Vendor Experience:
• Ensure a smooth and positive experience for new vendors throughout the entire onboarding process
• Proactively address vendor questions and concerns
• Gather feedback and recommend improvements to the onboarding process
Performance & Reporting:
• Monitor key performance indicators (KPIs) related to vendor onboarding and team performance
• Develop and maintain operational reports to track progress and identify areas for improvement
• Analyze data to identify trends and opportunities for optimization
Collaboration & Communication:
• Maintain strong communication with stakeholders across different departments
• Collaborate with internal teams to ensure a seamless onboarding experience for vendors
• Act as a point of contact for vendors regarding the onboarding process
Qualifications:
Minimum of 5 years of experience in operations or project management, preferably in the software industry.
Proven track record of leading and motivating a team to achieve results.
In-depth understanding of operational best practices and process optimization techniques.
Strong analytical and problem-solving skills.
Excellent communication, interpersonal, and organizational skills.
Ability to work independently and as part of a team in a fast-paced environment.
Proficiency in GSuite, SFDC, Orbitera, Case management and other similar tools project management tools.
Average salary: $120,000 per year.
Cognizant offers ongoing support and funding with training and development plans, a highly competitive benefits and salary package, and the opportunity to work for leading global companies.
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