Software Marketplace Operations Team Lead

hace 1 mes


San José, San José, Costa Rica Cognizant A tiempo completo

At Cognizant, we're seeking a seasoned operations expert to spearhead vendor onboarding and drive marketplace success. As Software Marketplace Operations Team Lead - Vendor Onboarding Specialist, you'll oversee the entire workflow for pre-onboarding, onboarding, and post-onboarding of new software vendors in our marketplace.

This critical role demands strong leadership skills, operational expertise, and a passion for process optimization. You'll lead a team of support professionals, delegate tasks effectively, and foster a positive work environment.

Key Responsibilities:

Leadership & Team Management:

• Lead, motivate, and develop a team of support professionals

• Delegate tasks and projects effectively, fostering ownership and accountability

• Conduct performance reviews and provide coaching and development opportunities for team members

Workflow Optimization:

• Oversee and manage the pre-onboarding, onboarding, and post-onboarding workflows for new software vendors in the marketplace

• Identify and analyze operational challenges, implementing solutions to streamline processes and improve efficiency

• Develop and implement best practices across all onboarding stages

Vendor Experience:

• Ensure a smooth and positive experience for new vendors throughout the entire onboarding process

• Proactively address vendor questions and concerns

• Gather feedback and recommend improvements to the onboarding process

Performance & Reporting:

• Monitor key performance indicators (KPIs) related to vendor onboarding and team performance

• Develop and maintain operational reports to track progress and identify areas for improvement

• Analyze data to identify trends and opportunities for optimization

Collaboration & Communication:

• Maintain strong communication with stakeholders across different departments

• Collaborate with internal teams to ensure a seamless onboarding experience for vendors

• Act as a point of contact for vendors regarding the onboarding process

Qualifications:

Minimum of 5 years of experience in operations or project management, preferably in the software industry.

Proven track record of leading and motivating a team to achieve results.

In-depth understanding of operational best practices and process optimization techniques.

Strong analytical and problem-solving skills.

Excellent communication, interpersonal, and organizational skills.

Ability to work independently and as part of a team in a fast-paced environment.

Proficiency in GSuite, SFDC, Orbitera, Case management and other similar tools project management tools.

Average salary: $120,000 per year.

Cognizant offers ongoing support and funding with training and development plans, a highly competitive benefits and salary package, and the opportunity to work for leading global companies.



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