Network Operations Team Lead
hace 1 semana
Job Summary:
We are seeking a highly skilled Network Operations Team Lead to oversee the management of global event activities, ensuring seamless operations and effective incident response. The successful candidate will lead a team in providing expert network support, troubleshooting, and resolution of complex issues.
Main Responsibilities:
- Event Management: Oversee globally consistent event, incident, request, and problem management activities, ensuring adherence to IT Service Management tools and root cause analysis for recurrence prevention.
- Network Operations: Lead a team in detecting, monitoring, troubleshooting, and resolving significant network issues, conducting regular performance reviews and operational activity assessments.
- Team Leadership: Supervise direct reports, provide performance management, and facilitate regular improvement meetings with regional and global Network Operations leaders.
- Continual Improvement: Participate in Continual Improvement/Service Review initiatives, collaborating with various teams to develop action plans and implement improvements.
- Policy Compliance: Ensure adherence to Emerson policies and rules regarding IT management, security, standards, and procedures, liaising with other teams as necessary.
- Recruitment and Performance Evaluation: Contribute to the recruitment process for new team members and participate in annual organization reviews for the regional Network Operations team.
Requirements:
- Education: Degree-level education or equivalent, with experience considered in lieu of formal qualifications.
- Experience: Minimum 4-8 years in IT, with significant time leading and interacting daily with operational teams, preferably in a large enterprise environment.
- Language Skills: Fluent business English (speaking/writing), with any additional languages an advantage.
- Skills: Excellent customer service and communication skills, good presentation skills, and ability to travel within region or overseas as needed.
About Us: Emerson is a leading technology company dedicated to helping our customers achieve world-class performance in their industries. Our commitment to innovation, quality, and customer satisfaction drives us to deliver exceptional solutions that make a real difference.
-
Network Security Support Lead
hace 6 días
San José, San José, Costa Rica Sonicwall A tiempo completoAbout the Role: As our new Network Security Support Lead, you will play a critical role in driving the success of our technical support operations. You will be responsible for managing a team of engineers who support products with advanced Network Security technologies. Your focus will be on ensuring that customer cases are resolved within agreed-upon...
-
Team Lead
hace 1 semana
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmzn Support Srvcs Costa Rica is seeking a skilled Team Lead - Operations Excellence to join our team. As a key member of our HR Services workforce, you will be responsible for leading and developing a high-performing team of 15-25 associates. Your primary focus will be on driving process improvements, enhancing customer satisfaction, and achieving real-time...
-
Regional Wan Operations Team Lead
hace 4 semanas
San José, San José, Costa Rica Emerson A tiempo completo**KNOWLEDGE/EXPERIENCE REQUIREMENTS**- Accountability of a globally consistent Event, Incident, Request & Problem Management set of Regional & Global activities (typically Regional during business hours and follow-the-sun support & maintenance for other world areas);- This includes overarching Network Operations team activities on detecting, monitoring,...
-
Network Team Lead
hace 6 días
San José, San José, Costa Rica Emerson A tiempo completoAbout the RoleThis Team Leader of LAN & Telephony Operations will oversee teams in their region and, occasionally, other areas as part of Vision 2020 onboarding.Main DutiesTake charge of technical responsibilities for supporting LAN & Telephony services in their region.Supervise and manage direct reports in the region, focusing on performance and operational...
-
Network Infrastructure Specialist
hace 2 días
San José, San José, Costa Rica World Network Systems A tiempo completo**Company Overview**: World Network Systems is a leading provider of IT solutions, seeking an experienced Network Administrator to join our team. Our organization emphasizes the importance of reliable network infrastructure and exceptional technical support.**Job Description**: As a Network Administrator, you will be responsible for ensuring the smooth...
-
Network Operations Specialist
hace 5 días
San José, San José, Costa Rica Micro Focus A tiempo completo**Network Operations Specialist Job Summary**Micro Focus is seeking a Network Operations Specialist to join our team. In this role, you will be responsible for ensuring the stability and performance of our systems and networks.The ideal candidate will have a strong background in technical support, NOC experience, and excellent communication skills. You will...
-
Pay Services Team Lead
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob SummaryWe are seeking an experienced Operations Manager to lead our Pay Services team in Costa Rica. As a key member of the Amzn Support Srvcs Costa Rica organization, you will be responsible for managing the day-to-day operations of the team, ensuring high service delivery and execution.Main ResponsibilitiesLead and develop a team of 15-20 associates...
-
Computer Network Technician Role
hace 2 días
San José, San José, Costa Rica World Network Systems A tiempo completo**Job Summary**: World Network Systems seeks a dedicated Network Administrator to support our IT team. As a key member of our organization, you will play a crucial role in maintaining our network infrastructure, ensuring high levels of performance and security.**Key Responsibilities**: Your duties will include monitoring and analyzing network performance,...
-
Operations Team Lead
hace 2 semanas
San José, San José, Costa Rica Webhelp A tiempo completoTechnical Operations Leadership OpportunityWe are seeking an experienced Technical Operations Manager to lead the technical operations of our engineering group. As a seasoned leader, you will coach and supervise a team of engineers, ensuring they have the necessary tools and guidance to deliver exceptional customer service.The ideal candidate will have a...
-
KYC Operations Team Lead
hace 2 semanas
San José, San José, Costa Rica Convera A tiempo completoOverviewConvera, a leading cross-border payments company, seeks an experienced professional to lead its KYC Operations Team.This role plays a key part in Global Business Onboarding, working closely with the team to provide exceptional service to customers.Key ResponsibilitiesManage day-to-day team operations, ensuring achievement of KPIs and delivering...
-
Logistics Network Operations Manager
hace 2 semanas
San José, San José, Costa Rica Pfizer A tiempo completoJob SummaryThis is an individual contributor network role on a global team responsible for maintaining the balance between cost and service with oversight of freight forwarding partners.The colleague will support several strategic initiatives, including Operationally supporting site transportation management, monitoring shipping sites performance, managing...
-
Lead Network Engineer
hace 3 días
San José, San José, Costa Rica Webhelp A tiempo completo**Information Technology****Location**- Pavas, Costa Rica***Job Title:Lead Network Engineer**Job Description**:Job Description SummaryYour Journey at Concentrix + Webhelp Starts Here:At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent.We believe in doing right by and for...
-
Compliance Operations Team Lead
hace 1 semana
San José, San José, Costa Rica Convera A tiempo completo**About the Role**We are seeking a highly skilled and experienced Compliance Operations Team Lead to join our team at Convera.The successful candidate will be responsible for ensuring that our business operations comply with various Sanctions regulations and internal controls. This involves managing daily workflows, ensuring service level agreements (SLAs)...
-
Network Operations Expert L1
hace 1 semana
San José, San José, Costa Rica Crg Solutions A tiempo completo**Job Overview:**Crg Solutions seeks a skilled Network Operations Expert L1 to manage our IT operations and network infrastructure.**Responsibilities:**- Manage IT operations, including network equipment, switches, firewalls, and access points.- Provide technical support to resolve issues related to network infrastructure.- Serve as an escalation point for...
-
Network and Cybersecurity Supervisor
hace 19 horas
San José, San José, Costa Rica Airespring A tiempo completoAbout This Role: As a Network and Cybersecurity Supervisor, you will be responsible for leading our team of engineers in providing top-notch network and cybersecurity services to our clients. You will oversee daily operations, manage complex technical issues, and mentor junior team members to help them grow professionally.Key Responsibilities:Manage daily...
-
It Network Operations Engineer
hace 2 semanas
San José, San José, Costa Rica Emerson A tiempo completo**Basic Function**Provides Tier 3 support of the Emerson Electric Global Data Center for Global Communications and Information Security.Supports and monitors the WAN or other supporting systems.Works under the general direction of Network Operations management both independently and with other members of the Network Operations team to respond to Service...
-
Network Operations Analyst
hace 6 días
San José, San José, Costa Rica Nitel A tiempo completoAbout the Role:We are seeking a highly skilled Network Operations Analyst to join our team at Nitel. In this role, you will be responsible for monitoring our Network Management System (NMS) for faults and alerts, as well as enhancing its functionality to provide valuable insights into production.Key Responsibilities:Monitor the NMS for faults and...
-
Senior Network Systems Engineer
hace 2 semanas
San José, San José, Costa Rica E2E Technology Solutions A tiempo completoAbout the JobWe are looking for a highly motivated and experienced Senior Network Engineer to join our team at E2E Technology Solutions. As a Senior Network Engineer, you will be responsible for leading the design, implementation, and maintenance of our network infrastructure.Key ResponsibilitiesLead the development and implementation of advanced network...
-
Network Operations Center Specialist
hace 23 horas
San José, San José, Costa Rica Syniverse A tiempo completoCompany OverviewSyniverse is a world-leading company that connects the globe. We develop innovative technology to keep devices online and enable intelligent systems to react to their surroundings. Our team works with top brands, including eight of the top 10 banks, four of the top 5 global technology companies, and over 900 communications providers.Job...
-
Senior Network Operations Professional
hace 1 semana
San José, San José, Costa Rica Emerson A tiempo completo**Job Description**This Network Operations Engineer position is responsible for providing expert-level technical support and guidance on complex network-related issues within the Global Data Center.**Responsibilities Include:**Providing Tier 3 support of the Global Data CenterServicing and monitoring WAN or other supporting systemsWorking under the general...