Network Operations Team Lead

hace 20 horas


San José, San José, Costa Rica Emerson A tiempo completo

Job Summary:

We are seeking a highly skilled Network Operations Team Lead to oversee the management of global event activities, ensuring seamless operations and effective incident response. The successful candidate will lead a team in providing expert network support, troubleshooting, and resolution of complex issues.

Main Responsibilities:

  • Event Management: Oversee globally consistent event, incident, request, and problem management activities, ensuring adherence to IT Service Management tools and root cause analysis for recurrence prevention.
  • Network Operations: Lead a team in detecting, monitoring, troubleshooting, and resolving significant network issues, conducting regular performance reviews and operational activity assessments.
  • Team Leadership: Supervise direct reports, provide performance management, and facilitate regular improvement meetings with regional and global Network Operations leaders.
  • Continual Improvement: Participate in Continual Improvement/Service Review initiatives, collaborating with various teams to develop action plans and implement improvements.
  • Policy Compliance: Ensure adherence to Emerson policies and rules regarding IT management, security, standards, and procedures, liaising with other teams as necessary.
  • Recruitment and Performance Evaluation: Contribute to the recruitment process for new team members and participate in annual organization reviews for the regional Network Operations team.

Requirements:

  • Education: Degree-level education or equivalent, with experience considered in lieu of formal qualifications.
  • Experience: Minimum 4-8 years in IT, with significant time leading and interacting daily with operational teams, preferably in a large enterprise environment.
  • Language Skills: Fluent business English (speaking/writing), with any additional languages an advantage.
  • Skills: Excellent customer service and communication skills, good presentation skills, and ability to travel within region or overseas as needed.

About Us: Emerson is a leading technology company dedicated to helping our customers achieve world-class performance in their industries. Our commitment to innovation, quality, and customer satisfaction drives us to deliver exceptional solutions that make a real difference.



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