KYC Operations Team Lead
hace 3 días
Overview
Convera, a leading cross-border payments company, seeks an experienced professional to lead its KYC Operations Team.
This role plays a key part in Global Business Onboarding, working closely with the team to provide exceptional service to customers.
Key Responsibilities
- Manage day-to-day team operations, ensuring achievement of KPIs and delivering high-quality customer service.
- Develop and implement effective training programs to ensure compliance with regulatory requirements.
- Lead the onboarding process for new team members and contribute to the daily processing of electronic payments.
- Investigate issues related to transaction processing and provide support to colleagues as needed.
Qualifications
- At least 4-5 years of experience in the financial services or payments industry.
- Prior supervisory experience is advantageous.
- Demonstrated ability to analyze complex problems and make informed decisions.
- Excellent communication skills.
- Proficiency in English is essential.
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