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Operations Team Lead
hace 2 semanas
**About Us:**
Amzn Support Srvcs Costa Rica is committed to providing exceptional support services to our customers. Our team is dedicated to delivering high-quality results and exceeding expectations.
**Job Summary:**
We are seeking an experienced Group Manager to join our Amazon JWO Tech team. In this role, you will be responsible for managing a team of associates and team managers, ensuring the smooth execution of site operations, and driving continuous improvement in primary KPIs.
**Responsibilities:
- Manage the local support operation, including managing a team of associates and team managers.
- Develop and implement processes to improve efficiency and productivity.
- Collaborate with cross-functional teams to achieve business objectives.
- Communicate effectively with internal and external stakeholders.
**Qualifications:**
- 5+ years of people management experience, preferably in operations.
- A Bachelor's Degree or 2+ years at Amazon in a management role.
- CXQO Knowledge mandatory.
**Benefits:**
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic work environment with a collaborative team.
