Compliance Operations Team Lead

hace 1 semana


San José, San José, Costa Rica Convera A tiempo completo

**About the Role**

We are seeking a highly skilled and experienced Compliance Operations Team Lead to join our team at Convera.

The successful candidate will be responsible for ensuring that our business operations comply with various Sanctions regulations and internal controls. This involves managing daily workflows, ensuring service level agreements (SLAs) are met, and resolving employee issues and disputes in a timely manner.

Key Responsibilities

  • Operations management on daily workflows and ensuring service level agreements (SLAs) are met.
  • Helping to resolve employee issues, escalations, and disputes.
  • Ensuring that team members adhere to Quality Assurance (QA) standards.
  • Supervising ~15 staff positions, evaluating performance, and providing coaching.
  • Ensuring that procedural updates are reflected in the internal team's documentation.
  • Ensuring required training and access for new hires are provided in a timely manner.
  • Reporting to senior management and supporting them with daily tasks and business needs.
  • Fostering improvements internally and representing Compliance Operations team in projects among the organization.

Requirements

  • 3+ years of people management experience, effective leadership, and ability to mentor team members.
  • Ability to develop employees based on their individual strengths.
  • Prior experience in AML Compliance, Operations, Payments, and/or Know your Customer (KYC) field is a plus.
  • +2 years of experience or certification in Project Management is a plus.
  • Strong skills to communicate well with diverse groups in the organization.
  • Utilize problem-solving skills, creativity, and critical thinking.
  • To have strong problem-solving and conflict resolution skills.
  • Showing initiative and driving improvements in your area of responsibility.

About Us

Convera is the largest non-bank B2B cross-border payments company in the world. We leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers.


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