Team Lead

hace 7 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Amzn Support Srvcs Costa Rica is seeking a skilled Team Lead - Operations Excellence to join our team. As a key member of our HR Services workforce, you will be responsible for leading and developing a high-performing team of 15-25 associates. Your primary focus will be on driving process improvements, enhancing customer satisfaction, and achieving real-time service levels.

Key Responsibilities:

  • Lead and develop a team of 15-25 associates, responsible for the overall direction, performance management, coordination, and evaluation of the team.
  • Manage the team and ensure high service delivery and execution.
  • Achieve performance goals and objectives in line with the network-wide vision and goals.

Requirements:

  • 3-5 years of related experience in HR Services or a similar field.
  • PHR, GPHR, or SPHR certification.
  • Strong project management leadership skills and knowledge of Lean Six Sigma.
  • Ability to handle multiple projects simultaneously.

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