Technical Team Lead
hace 2 días
We're seeking a Technical Team Lead to drive technical excellence in our Support team. This role will involve leading a team of experts as the top technical expert, helping drive outcomes with SME knowledge and insights.
Responsibilities include:
- Leading a team of technical experts
- Providing oversight of day-to-day operations
- Managing case/queue operations and providing insights
- Supporting customers and peers to resolve technical issues and meet team goals/SLAs
- Serving as the team's technical escalation point and conduit to Product and Engineering teams
- Providing technical consulting, case reviews, quality assessments, internal knowledge base management, and technical mentorship
We're looking for someone with 4+ years of experience in a Technical Support setting or equivalent, with a strong sense of curiosity, expert technical troubleshooting skills, and a willingness to engage on complex matters.
The ideal candidate will have:
- Strong operational skills and ability to work with and lead distributed teams and stakeholders
- Excellent written, verbal, and interpersonal communication skills
- Willingness to travel domestic and international if applicable
We offer a range of benefits, including fully paid Health & Life insurance, Equity - Restricted Stock Units (RSUs) for eligible roles, monthly stipend, Asociacion Solidarista, 12 days paid Vacation + Flexible Time Away Program, 20 weeks fully paid Maternity Leave, 12 weeks fully paid Paternity/Adoption Leave, Personal paid Volunteer Day, Opportunities for professional growth and development, Company Funded Perks, and Teleworking options from any registered location in Costa Rica.
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