Technical Team Lead

hace 2 días


San José, San José, Costa Rica Smartsheet A tiempo completo

We're seeking a Technical Team Lead to drive technical excellence in our Support team. This role will involve leading a team of experts as the top technical expert, helping drive outcomes with SME knowledge and insights.

Responsibilities include:

- Leading a team of technical experts

- Providing oversight of day-to-day operations

- Managing case/queue operations and providing insights

- Supporting customers and peers to resolve technical issues and meet team goals/SLAs

- Serving as the team's technical escalation point and conduit to Product and Engineering teams

- Providing technical consulting, case reviews, quality assessments, internal knowledge base management, and technical mentorship

We're looking for someone with 4+ years of experience in a Technical Support setting or equivalent, with a strong sense of curiosity, expert technical troubleshooting skills, and a willingness to engage on complex matters.

The ideal candidate will have:

- Strong operational skills and ability to work with and lead distributed teams and stakeholders

- Excellent written, verbal, and interpersonal communication skills

- Willingness to travel domestic and international if applicable

We offer a range of benefits, including fully paid Health & Life insurance, Equity - Restricted Stock Units (RSUs) for eligible roles, monthly stipend, Asociacion Solidarista, 12 days paid Vacation + Flexible Time Away Program, 20 weeks fully paid Maternity Leave, 12 weeks fully paid Paternity/Adoption Leave, Personal paid Volunteer Day, Opportunities for professional growth and development, Company Funded Perks, and Teleworking options from any registered location in Costa Rica.


  • Technical Team Lead

    hace 1 día


    San José, San José, Costa Rica Tek Experts A tiempo completo

    Company OverviewTek Experts is a leading provider of technical support services, focusing on the Azure cloud infrastructure.We are seeking an experienced Technical Team Lead to manage our team and ensure exceptional customer service across technical service lines.The successful candidate will have a strong technical background, excellent communication...

  • Technical Team Lead

    hace 7 días


    San José, San José, Costa Rica Bairesdev A tiempo completo

    About UsBairesDev is proud to be the fastest-growing company in America. With people on five continents and world-class clients, we are only as strong as our multicultural teams.To consistently deliver high-quality solutions, we only hire the top 1% of talents and nurture their growth on exciting projects.Lead Technical Role at BairesDevWe're seeking a...


  • San José, San José, Costa Rica Damovo A tiempo completo

    We invite seasoned professionals to apply for the position of Technical Support Team Lead at Damovo Global Services. As a Technical Support Team Lead, you will be responsible for ensuring top-notch quality across all activities and effectively meeting associated Service Level Agreements.Key responsibilities include owning all incidents and service requests...


  • San José, San José, Costa Rica Socio Techtool A tiempo completo

    **technical support team lead**:**Socio Techtool**San JoseSan Joséexperiência2 añosInformáticaIngenieríaindefinidojornada completasalariono especificadopublicadohace 4 horasTechnical Support Team LeadThis position requires to provide technical support for our products, in addition to monitor and supervise a small group of IT.RESPONSIBILITIES:-...

  • Technical Team Lead

    hace 2 días


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job SummaryWe are seeking an experienced Team Manager to lead our team of exceptionally driven, customer-obsessed associates and specialists.The successful candidate will be responsible for managing individual and team performance expectations and goals, maintaining a singular focus on ensuring and improving customer satisfaction.About the RoleThis is an...


  • San José, San José, Costa Rica Intel A tiempo completo

    Imagine being part of an engineering organization that works with groups across Intel on cutting-edge technologies. As a DevOps Manager, you'll have the chance to lead our exceptional engineers in Costa Rica and the US, influencing the entire software lifecycle.Your key responsibilities will include:Leading, mentoring, and inspiring a growing team of...


  • San José, San José, Costa Rica Socio Techtool A tiempo completo

    Job OverviewSocio Techtool is seeking a highly skilled Technical Support Team Lead to provide technical support for our products and supervise a small group of IT professionals.Key ResponsibilitiesResolve complex technical issues (hardware and software) from incoming internal business needsArticulate case summaries, resolutions, and add to Knowledge...


  • San José, San José, Costa Rica Evolution A tiempo completo

    Company DescriptionEvolution Gaming is the world's leading provider of video-streamed Live Casino solutions, delivering world-class, 'as real as it gets' live dealer gaming to our licensees, which include many of the world's best-known gaming brands.Our services, which allow licensees' players on desktop, tablet and smartphone to play Live Casino games at...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    **Job Details**We're seeking an experienced Azure Platform Technical Lead to join our team. As a member of our Azure Platform Technical Support (APTS) team, you'll lead a team of technical support engineers to provide world-class support to Microsoft commercial and enterprise clients.You'll be responsible for mentoring junior support engineers, maintaining...

  • Team Lead

    hace 7 días


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Our team at Amzn Support Srvcs Costa Rica is looking for a highly skilled Team Manager to lead and support a team of 15 Technical Service Associates. The ideal candidate will have a strong ability to coach, develop, and engage their associates, as well as use quantitative and qualitative data to identify opportunities for growth and development.The Team...

  • Technical QA Lead

    hace 2 días


    San José, San José, Costa Rica Can Capital A tiempo completo

    CAN Capital is seeking a Technical QA Lead to join our Technology team. As a senior-level QA professional, you'll lead testing efforts across our Salesforce Application and other company platforms.Key Responsibilities:Oversee testing activities and provide technical expertise to support testing objectives.Develop and implement comprehensive test automation...


  • San José, San José, Costa Rica S&B Technical Products A tiempo completo

    Job DescriptionWe are seeking an experienced Accounting Operations Lead to join our finance team at S&B Technical Products. This individual will be responsible for overseeing the accounting function, including financial reporting, budgeting, and compliance.Main Responsibilities:Oversee the accounting function, including financial reporting, budgeting, and...

  • Operations Team Lead

    hace 5 días


    San José, San José, Costa Rica Webhelp A tiempo completo

    Technical Operations Leadership OpportunityWe are seeking an experienced Technical Operations Manager to lead the technical operations of our engineering group. As a seasoned leader, you will coach and supervise a team of engineers, ensuring they have the necessary tools and guidance to deliver exceptional customer service.The ideal candidate will have a...

  • Team Lead

    hace 2 semanas


    San José, San José, Costa Rica Grupo Preseleccion Ely S.A. A tiempo completo

    Customer Service Team Lead EZ Operations is an exciting opportunity to join a fast-growing team of multiple areas of support to the construction industry in the US.We are seeking for fully bilingual Costumer Service Team Lead to join our growing team of a client-oriented operation.This position is responsible to work with us on setting up the Costumer...

  • Senior Technical Lead

    hace 1 día


    San José, San José, Costa Rica Varsity Tutors A tiempo completo

    **Company Overview**">Varsity Tutors is a leading provider of private tutoring services. Our mission is to help students learn and achieve their academic goals.">**Job Description**">We are seeking a highly skilled Senior Technical Lead to join our engineering team. As a technical leader, you will be responsible for designing and implementing scalable...


  • San José, San José, Costa Rica Answerhero A tiempo completo

    **Company Overview**At AnswerHero, we're passionate about delivering exceptional customer service and innovative technology solutions. With over a decade of experience supporting small and medium businesses, we've built a reputation for reliability and expertise.We're seeking a highly skilled Senior Software Engineer/Team Lead to drive our technology...


  • San José, San José, Costa Rica Bluelight Consulting A tiempo completo

    Company OverviewAt Bluelight Consulting, we are a team of experienced software engineers who take pride in delivering exceptional products. We are seeking a highly skilled technical lead to join our team and help us achieve our goals.

  • Automation Team Lead

    hace 6 días


    San José, San José, Costa Rica Tax Goddess A tiempo completo

    **Job Overview**We are seeking an experienced Automation Manager to join our team at Tax Goddess. As a key member of our operations, you will be responsible for driving efficiency and innovation through automation technologies.**Key Responsibilities**Lead the automation strategy and roadmap, aligning with the organization's goals and objectives.Collaborate...


  • San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    Job DescriptionA challenging role for a seasoned professional to lead our developer relations team, driving growth and adoption of our platform. As Developer Relations Manager at Canonical, you will be responsible for building and leading a high-performing team that engages with developer communities and ISVs to help them reach the Ubuntu ecosystem.This is a...

  • Technical Project Lead

    hace 4 días


    San José, San José, Costa Rica Emerson A tiempo completo

    Job DescriptionWe are seeking a highly skilled Technical Project Lead to join our team at Emerson. The successful candidate will be responsible for leading engineering activities related to Distributed Control Systems Configuration, including reading and interpreting process drawings (PFD, P&ID), generating project documentation, and planning and...