Azure Platform Technical Lead

hace 1 semana


San José, San José, Costa Rica Tek Experts A tiempo completo

**Job Details**

We're seeking an experienced Azure Platform Technical Lead to join our team. As a member of our Azure Platform Technical Support (APTS) team, you'll lead a team of technical support engineers to provide world-class support to Microsoft commercial and enterprise clients.

You'll be responsible for mentoring junior support engineers, maintaining documentation for all cases, and providing expert guidance across teams. Additionally, you'll analyze technical problems, identify areas requiring expertise, and provide quick and accurate support.

**Responsibilities**

As an Azure Platform Technical Lead, you'll:

  • Lead a team of technical support engineers to provide world-class support to clients
  • Mentor junior support engineers to develop their skills and knowledge
  • Maintain documentation for all cases, including queries, process steps, and resolutions
  • Analyze technical problems, identify areas requiring expertise, and provide quick and accurate support

**Qualifications**

To be successful in this role, you'll need:

  • Technical leadership experience in IT or related field
  • Higher education classwork in IT or technical work, or experience with enterprise support
  • Proficiency in both written and oral English
  • Ability to solve complex technical issues
  • Customer-obsessed mindset with a focus on exceeding expectations


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