Azure Technical Support Engineer
hace 1 semana
Overview:
We're seeking a customer-oriented Azure Tech Support Engineer to work on behalf of our client to resolve complex customer cases.
You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.
This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and should provide quick and accurate support.
**Driving exceptional outcomes with purpose-built solutions.
**
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients.
We're problem solvers, engagers, and creative thinkers who always strive to help our customers succeed.
Our agile, relationship-based support helps the largest, most innovative enterprises thrive.
If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for.
Join our global team of experts and grow your IT career with us.
Tek Experts is part of TeKnowledge - where innovation meets purpose.
We're transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling, tailored to the unique landscapes of public and private sectors.
**Responsibilities**:
The Azure Platform Technical Support (APTS) team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.
This is an experienced technical team who supports multiple products within the Microsoft portfolio, including networking, virtualization, app development, authentication, backup, and recovery.
You'll work as part of a highly collaborative team to solve intermediate and complex technical problems for medium and large companies.
**This role will**:
- Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
- Mentor junior support engineers as needed or requested by management.
Qualifications:
**APTS is a good fit for you if**:
- 85% or B2 English level (Must)
- Experience in technical support roles.
- Basic knowledge of virtualization (Azure Cloud Preferred)
- Basic Programming (Back-End preferred)
- Basic Active Directory
- Basic Networking
- Basic OS: Windows & Linux
-
Azure Monitor and Billing Technical Support Engineer
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoMoving to a new role at Microsoft can be both challenging and rewarding. As a Technical Support Engineer in our Azure Monitor and Billing team, you'll have the opportunity to grow your skills, build your network, and make a real impact on our customers' success.In this role, you'll be responsible for owning, troubleshooting, and solving complex customer...
-
Technical Support Engineer, Azure Billing
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Azure Platform Engineer
hace 6 días
San José, San José, Costa Rica Tek Experts A tiempo completoRole SummaryWe're seeking an experienced Technical Support Engineer to join our Azure Platform Technical Support team. As a key member of this team, you will work closely with customers to resolve complex technical issues and provide expert guidance across teams.About the JobProvide technical support to customers through phone, email, and chat...
-
Technical Support Engineer-Azure Monitor/Billing
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Azure Support Engineer Manager
hace 2 semanas
San José, San José, Costa Rica Microsoft Corporation A tiempo completoAbout Our TeamWe're a fast-paced team that's passionate about delivering exceptional customer experiences. We're looking for a Support Escalation Engineer who shares our passion and can help us drive the evolution of Microsoft Azure Rapid Response Support. As a member of our team, you'll have the opportunity to work with our most strategic enterprise...
-
Azure Technical Support Professional
hace 6 días
San José, San José, Costa Rica Tek Experts A tiempo completoCloud Technical Support RoleWe're seeking a skilled Azure Technical Support Professional to join our team. As a member of the Azure Platform Technical Support team, you'll provide technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.Your Key ResponsibilitiesElevate complex or atypical cases to...
-
Azure Support Engineer
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoJob DescriptionThis role is a great opportunity for a Technical Support Engineer to accelerate their career growth by honing their problem-solving, collaboration, and research skills, and developing their technical proficiency.As a Technical Support Engineer, you will work up to 50% from home, which allows for flexibility and work-life balance.The company's...
-
Cloud Support Engineer with Azure Expertise
hace 1 semana
San José, San José, Costa Rica Microsoft A tiempo completoAbout the JobWe are seeking a Cloud Support Engineer with expertise in Azure Services to join our Customer Service & Support organization. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues related to Microsoft's cloud services.Your key responsibilities will include:Owning and managing investigations over the...
-
Support Engineer- Azure Identity
hace 4 semanas
San José, San José, Costa Rica Microsoft A tiempo completoWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Specialist
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoAt Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. As a Technical Support Specialist in our Customer Service & Support team, you'll play a critical role in delivering exceptional customer experiences and building trust with our customers.In this exciting role, you'll own, troubleshoot, and solve complex...
-
Azure Support Engineer
hace 6 días
San José, San José, Costa Rica Tek Experts A tiempo completoAbout Us">Tek Experts is a leading tech services and support company focused on delivering specialized solutions for clients. We're dedicated to helping our customers succeed through agile, relationship-based support.">As a member of our Azure Platform Technical Support (APTS) team, you'll play a critical role in providing world-class technical support to...
-
Azure Technical Advisor
hace 6 días
San José, San José, Costa Rica Tek Experts A tiempo completoAbout This RoleWe're seeking an experienced Azure Technical Advisor to join our team. As an Azure Technical Advisor, you'll work closely with our clients to resolve complex technical issues related to the Azure cloud infrastructure.Key ResponsibilitiesYou'll be responsible for:Providing technical guidance and expertise to resolve complex technical issues...
-
Technical Support Specialist
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoJob Summary:We are seeking a highly skilled Technical Support Specialist to join our Azure team. As a Technical Support Specialist, you will be responsible for delivering exceptional customer service by troubleshooting and resolving complex technical issues related to Azure applications.About the Role:Review complex technical issues and contact customers to...
-
Microsoft Azure Identity Escalation Engineer
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoThe Microsoft Azure Identity Escalation Engineer plays a critical role in resolving complex customer issues related to Azure Active Directory and other identity services. As a seasoned engineer, you will possess in-depth knowledge of Azure services, including directory services, identity protection, and conditional access.Key ResponsibilitiesEvaluate and...
-
Technical Support Engineer
hace 1 semana
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're seeking a customer-oriented, multilingual Tech Support Engineer 2 - Portuguese to work on behalf of our client to resolve difficult customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.**Driving exceptional outcomes with...
-
Microsoft Azure Apps Services Technical Support Specialist
hace 2 semanas
San José, San José, Costa Rica Microsoft Corporation A tiempo completoAbout the JobWe're seeking a talented Technical Support Engineer to join our team and help deliver exceptional customer experiences. As a member of our CE&S organization, you'll play a critical role in ensuring our customers receive the highest level of support possible.Your key responsibilities will include:Investigating and resolving complex technical...
-
Technical Support Specialist
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoAt Microsoft, we're committed to empowering every person and organization on the planet to achieve more. To achieve this mission, we rely on a team of skilled professionals who can deliver exceptional customer experiences. As a Technical Support Specialist for our Azure Identity team, you'll play a critical role in ensuring our customers receive the support...
-
Technical Support Engineer
hace 2 semanas
San José, San José, Costa Rica Microsoft Corporation A tiempo completoAbout UsAt Microsoft Corporation, we are on a mission to empower every person and organization on the planet to achieve more. We strive to create life-changing innovations that impact billions of lives around the world.We are part of the Customer Experience & Success (CE&S) organization, responsible for designing and implementing the end-to-end customer...
-
Technical Support Engineer
hace 6 días
San José, San José, Costa Rica Microsoft Corporation A tiempo completoWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Azure Identity Support Engineer
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoMicrosoft is at the forefront of innovation, and as a Cloud Security and Identity Expert, you'll be part of a team that's shaping the future of cloud security and identity management. Our Azure Identity team is dedicated to helping customers protect their identities and assets in the cloud. We're seeking an expert who can help us deliver exceptional support...