Technical Team Lead

hace 2 semanas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Job Summary

We are seeking an experienced Team Manager to lead our team of exceptionally driven, customer-obsessed associates and specialists.

The successful candidate will be responsible for managing individual and team performance expectations and goals, maintaining a singular focus on ensuring and improving customer satisfaction.

About the Role

This is an exciting opportunity to drive process improvement and motivate a high-performing team in a fast-paced environment.

As a Team Manager, you will set the vision, direction, and culture of your teams by managing individual and team performance expectations and goals.

Key Responsibilities

  • Lead and develop associates, responsible for performance management, coordination and evaluation of the team.
  • Manage the team and ensure high service delivery and execution.
  • Achieve performance goals and objectives.
  • Carry out supervisory responsibilities in accordance with Amazon's policies and procedures.

Requirements

  • 2+ years of experience managing teams.
  • Bachelor's degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or alike).
  • Excellent verbal and written communication skills.
  • Proven experience towards driving team performance (meeting key performance indicator metrics, coaching associates and performance management).

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