Network Team Lead

hace 2 semanas


San José, San José, Costa Rica Emerson A tiempo completo
About the Role

This Team Leader of LAN & Telephony Operations will oversee teams in their region and, occasionally, other areas as part of Vision 2020 onboarding.

Main Duties
  • Take charge of technical responsibilities for supporting LAN & Telephony services in their region.
  • Supervise and manage direct reports in the region, focusing on performance and operational activities.
  • Collaborate with the business to optimize infrastructure through standardization, agreements, and technology adoption.

Core Functions:

  • Guide and inspire team members, setting objectives and conducting regular performance and improvement meetings with the LAN & Telephony Manager, service owner, and other stakeholders.
  • Ensure accurate ticket routing for LAN & Telephony services via the IT Service Desk.
  • Participate in or lead Service Reviews alongside Service Owners, Design Teams, Transition Teams, Provisioning Teams, Service Delivery Teams, and others, monitoring subsequent Action Plans.

Incident Management:

  • Effectively handle LAN & Telephony-related incidents, events, requests, changes, and problems.
  • Comply with Major Incidents/Disaster Recovery procedures when needed, interacting with Emerson's Operations Center.
  • Establish and implement corrective action plans following SLA breaches.


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