Network Team Lead
hace 2 semanas
This Team Leader of LAN & Telephony Operations will oversee teams in their region and, occasionally, other areas as part of Vision 2020 onboarding.
Main Duties- Take charge of technical responsibilities for supporting LAN & Telephony services in their region.
- Supervise and manage direct reports in the region, focusing on performance and operational activities.
- Collaborate with the business to optimize infrastructure through standardization, agreements, and technology adoption.
Core Functions:
- Guide and inspire team members, setting objectives and conducting regular performance and improvement meetings with the LAN & Telephony Manager, service owner, and other stakeholders.
- Ensure accurate ticket routing for LAN & Telephony services via the IT Service Desk.
- Participate in or lead Service Reviews alongside Service Owners, Design Teams, Transition Teams, Provisioning Teams, Service Delivery Teams, and others, monitoring subsequent Action Plans.
Incident Management:
- Effectively handle LAN & Telephony-related incidents, events, requests, changes, and problems.
- Comply with Major Incidents/Disaster Recovery procedures when needed, interacting with Emerson's Operations Center.
- Establish and implement corrective action plans following SLA breaches.
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