Software Operations Director for Marketplace Success

hace 3 días


San José, San José, Costa Rica Cognizant A tiempo completo

At Cognizant, we're seeking a skilled Software Operations Director to lead our marketplace team to success.

We're looking for someone with a proven track record of optimizing efficiency, driving seamless experiences for vendors, and ultimately propelling marketplace growth.

In this critical role, you will oversee the entire workflow for pre-onboarding, onboarding, and post-onboarding of new software vendors in our marketplace. Your leadership and technical expertise will be instrumental in shaping our vendor experience and fostering a positive, collaborative work environment.

Responsibilities:

Leadership & Team Management:

  • Lead, motivate, and develop a high-performing team of support professionals.
  • Delegate tasks and projects effectively, fostering ownership and accountability.
  • Conduct performance reviews and provide coaching and development opportunities for team members.
  • B


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