Internal Operations Director

hace 1 mes


San José, San José, Costa Rica Tax Goddess A tiempo completo
About the Role

We are seeking a highly experienced and results-driven Internal Operations Director to join our team at Tax Goddess.

This is an exceptional opportunity for a strategic operational leader to drive efficiency, quality, and cost-effectiveness across all internal departments.

Responsibilities
  • Provide visionary leadership for all internal operations departments, including legal, data analysis, project management, process and system implementation, QC/QA, and operational admins.
  • Foster a collaborative and high-performing work environment that aligns with the company's strategic objectives.
  • Develop and implement strategies to streamline processes and systems, ensuring operational excellence and effectiveness.
  • Oversee the successful planning, execution, and delivery of key operational projects, managing resources effectively and ensuring timely completion.
  • Leverage data analysis to inform strategic decision-making and collaborate with the data analysis team to ensure data integrity and accessibility.
  • Establish and maintain a robust QC/QA framework to ensure accuracy, efficiency, and compliance.
  • Ensure all operations comply with legal and regulatory standards, developing and implementing risk management strategies as needed.
  • Manage the operational budget, ensuring efficient allocation, sustainability, and cost-effective resource management.
  • Recruit, hire, and develop a high-performing team within internal operations, ensuring your teams & upline manager thrive.
About You

To succeed in this role, you will have:

  • 7+ years of experience in operational leadership roles within Operations management, preferably in the tax, accounting, legal, or other financial services industry.
  • A proven track record of building, motivating, and guiding multiple teams within fast-paced environments.
  • Exceptional leadership skills, ensuring operational excellence.
  • Complex project management expertise, from initiation to successful completion.
  • Strong analytical and problem-solving skills, with ability to identify areas for improvement and implement innovative solutions.
  • Experience with implementing new processes and systems, ensuring smooth transitions.
  • Familiarity with the legal and regulatory framework relevant to the tax and/or financial services industry.
What We Offer

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus additional benefits and perks.

Working Hours: Our USA business hours include MANDATORY overlap (8:00 am to 12:00 PM Arizona time). Expect to work at least 40 hours per week.


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