Technology Operations Director

hace 1 día


San José, San José, Costa Rica Western Union A tiempo completo

About the Role

We are seeking an experienced Technology Operations Director to lead our Salesforce Marketing Cloud and Martech Platforms initiatives.

The successful candidate will be responsible for implementing key projects, managing day-to-day operations, and leading a team of project management professionals.

This is a great opportunity to join Western Union's Technology Infrastructure and Operations organization and contribute to efficient and compliant operations.

About the Company

Western Union is a FinTech company using insights from customers and colleagues worldwide to improve financial services. We have a global presence with over 8,000 people spanning 200 countries and territories.

We believe when money moves, better things happen.

About the Job

As the Technology Operations Director, you will be responsible for:

  • Implementing and managing key initiatives on Salesforce Marketing Cloud and other Martech Platforms
  • Supporting day-to-day operations of these platforms
  • Leading engineering and configuration teams
  • Partnering with stakeholders to deliver service level agreements
  • Monitoring ongoing risks and providing resolutions
  • Driving process improvements, resource planning & optimization and performance management

Requirements

To succeed in this role, you will need:

  • A bachelor's degree in Business, Computer Science or Electronics or related field
  • Hands-on experience setting up campaigns on Salesforce Marketing Cloud
  • Knowledge of integration with Snowflake, AWS, mParticle, Braze, Branch IO
  • 8-10 years' experience in Project, Portfolio or Process Management discipline
  • Experience leading remote and geographically distributed teams
  • Advanced knowledge of an Enterprise PPM Tool (e.g. JIRA)

Benefits

We offer a competitive salary of $140,000 per year, plus benefits and opportunities for career growth and development.

About You

You will have a strong background in technology operations, excellent leadership skills, and the ability to work effectively with cross-functional teams.



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