Operations Team Lead
hace 2 meses
We are seeking an experienced Operations Team Lead to join our team at Amazon Support Services Costa Rica Srl. The ideal candidate will have a strong background in team management and process optimization. As an Operations Team Lead, you will be responsible for leading a team of 10-15 members on tasks associated with content publishing, quality, and data labeling.
Key Responsibilities:
- Manage a team of 10-15 members on tasks associated with content publishing, quality, and data labeling.
- Provide end-to-end support for optimization of tasks related to day-to-day operations, team productivity, customer experience, and workforce metrics.
- Manage planning and deliverables for multiple programs, including resource allocation and infrastructure planning.
- Work with the team to identify and implement solutions and pilots to drive process efficiencies and business goals.
- Proactively gather, analyze, and share data with management to influence business decisions.
- Analyze defects and develop programs that fix root causes, escalating when required to drive closure.
- Coach and develop the team on content moderation, DL, and management.
- Work closely with tech teams to get all internal tool-related issues escalated and resolved.
- Exhibit and drive a culture of putting customers first.
- Ensure timely response to all escalations.
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Operations Manager, Team Lead
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