Strategic Operations Lead

hace 1 día


San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

Bill Gosling Outsourcing is a company dedicated to career development. We are seeking a Strategic Operations Lead to join our team environment with modern facilities.

About the Role

We are committed to ensuring that our operational strategies integrate Company vision and core values. As a Strategic Operations Lead, you will be responsible for ensuring the productivity of departments or multiple P-and-L groups so that Company and client goals/SLAs are met or exceeded.

Key Responsibilities
  • Understand Client SLAs and contractual requirements to ensure we meet objectives
  • Manage all inventory in line with company requirements
  • Ensure that all necessary facilities and/or tools are available for use by employees
  • Approve recommendations for hiring, transfer, promotion, or dismissal of staff, as is appropriate
  • Monitor staffing levels in accordance with the Resource Balancing QAP to ensure that Company resources are being efficiently and effectively allocated
Client Relationship Management

You will develop strong client relationships in a professional and appropriate manner, in accordance with the Company's Mission Statement, Promise of Performance, and Company Policy.

Reporting and Billing

You will manage all client reporting and internal reporting and billing requirements in a timely manner.

Performance Management

You will performance manage direct reports and overall team to ensure we grow and develop our talent.

Salary and Benefits

The estimated annual salary for this role is $60,000-$80,000 depending on location. Additional benefits include a competitive package with opportunities for growth and development.

Required Skills and Qualifications

We require a minimum of 2 years' experience in a managing coach role or equivalent external experience. A High School Diploma or equivalent is required, with additional qualifications preferred.



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