Customer Service Team Lead
hace 6 horas
We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at TransPerfect. As a Customer Service Team Lead, you will be responsible for overseeing the day-to-day activities of your team and ensuring they are performing job tasks in accordance with TransPerfect Connect standards of practice.
The ideal candidate will have a strong background in customer service, leadership, and team management. You will be responsible for maintaining a high level of productivity, ensuring high quality standards, and maintaining schedule adherence through team meetings and individual coaching sessions.
Key Responsibilities:
- Provide exceptional customer service by effectively supervising a team of well-trained interpreter customer service agents
- Ensure team members adhere to internal and external policies and procedures
- Develop and implement measures to improve productivity, performance, quality, and career path for the team
- Communicate policy updates and company information through team meetings and one-on-one development sessions
Requirements:
- Bachelor's degree or equivalent combination of education and experience
- Minimum 2 years' interpretation operations experience; Over the Phone Interpretation environment preferred
- Previous supervisory experience
- Excellent communication (written and verbal) skills in English and Spanish language
- Exceptional customer service, telephone manner, and multitasking skills
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
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