Customer Service Team Lead

hace 6 horas


San José, San José, Costa Rica Transperfect A tiempo completo
Job Description:

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at TransPerfect. As a Customer Service Team Lead, you will be responsible for overseeing the day-to-day activities of your team and ensuring they are performing job tasks in accordance with TransPerfect Connect standards of practice.

The ideal candidate will have a strong background in customer service, leadership, and team management. You will be responsible for maintaining a high level of productivity, ensuring high quality standards, and maintaining schedule adherence through team meetings and individual coaching sessions.

Key Responsibilities:

  • Provide exceptional customer service by effectively supervising a team of well-trained interpreter customer service agents
  • Ensure team members adhere to internal and external policies and procedures
  • Develop and implement measures to improve productivity, performance, quality, and career path for the team
  • Communicate policy updates and company information through team meetings and one-on-one development sessions

Requirements:

  • Bachelor's degree or equivalent combination of education and experience
  • Minimum 2 years' interpretation operations experience; Over the Phone Interpretation environment preferred
  • Previous supervisory experience
  • Excellent communication (written and verbal) skills in English and Spanish language
  • Exceptional customer service, telephone manner, and multitasking skills

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.



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