Customer Service Manager

hace 12 horas


San José, San José, Costa Rica Uber A tiempo completo

About the Role

Uber is looking for a talented Customer Service Manager to join our team. As a key member of our Greenlight Operations department, you will be responsible for providing exceptional customer service to new and existing Uber earners.

You will work closely with your Greenlight Manager to ensure that your site meets the needs of your market in terms of engagement and local requirements.

In this role, you will spend 50% of your time dedicated to Operations & Process, where you will be responsible for ensuring that all operational aspects of your Greenlight site are running smoothly and efficiently.

You will also spend 40% of your time on Team & Leadership, leading, coaching, mentoring, and motivating your team members to achieve their best.

Additionally, you will dedicate 5% of your time to Projects, optimizing processes and working on strategic regional projects.

And finally, 5% of your time will be dedicated to Stakeholder Management, maintaining relationships with supporting areas such as Human Resources, Finance, Legal, Security & Facilities.

Salary: $60,000 - $80,000 per year

What You'll Do:

  • Support daily operations through operational oversight and analysis
  • Handle critical issues of more difficult support interactions
  • Run the scheduling, attendance, and general administration of a team
  • Train, mentor, and guide your team to strengthen quality and efficiency metrics
  • Coordinate with facilities, office management team, and retail team to ensure the center functions accurately while meeting Uber standards
  • Optimally communicate and connect with managers regarding people, process, and project management related to your center
  • Improve processes on behalf of our Uber team and partners

Requirements:

  • Previous experience as customer service supervisor or operational leader
  • Strong verbal and written communication skills
  • Very adaptable to change and ability to implement quickly
  • Curious and eager to learn
  • Structured and organized
  • Lead by example and have experience empowering a team to execute and meet tight deadlines
  • Knowledge of Google Suite
  • Advance (Fluent) English
  • Proven experience managing teams
  • Data Analytics

Benefits:

  • Equal Opportunity/Affirmative Action employer
  • Accommodations for disabilities or special needs
  • Ongoing training and development opportunities
  • Career advancement opportunities


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