Customer Service Manager
hace 12 horas
About the Role
Uber is looking for a talented Customer Service Manager to join our team. As a key member of our Greenlight Operations department, you will be responsible for providing exceptional customer service to new and existing Uber earners.
You will work closely with your Greenlight Manager to ensure that your site meets the needs of your market in terms of engagement and local requirements.
In this role, you will spend 50% of your time dedicated to Operations & Process, where you will be responsible for ensuring that all operational aspects of your Greenlight site are running smoothly and efficiently.
You will also spend 40% of your time on Team & Leadership, leading, coaching, mentoring, and motivating your team members to achieve their best.
Additionally, you will dedicate 5% of your time to Projects, optimizing processes and working on strategic regional projects.
And finally, 5% of your time will be dedicated to Stakeholder Management, maintaining relationships with supporting areas such as Human Resources, Finance, Legal, Security & Facilities.
Salary: $60,000 - $80,000 per year
What You'll Do:
- Support daily operations through operational oversight and analysis
- Handle critical issues of more difficult support interactions
- Run the scheduling, attendance, and general administration of a team
- Train, mentor, and guide your team to strengthen quality and efficiency metrics
- Coordinate with facilities, office management team, and retail team to ensure the center functions accurately while meeting Uber standards
- Optimally communicate and connect with managers regarding people, process, and project management related to your center
- Improve processes on behalf of our Uber team and partners
Requirements:
- Previous experience as customer service supervisor or operational leader
- Strong verbal and written communication skills
- Very adaptable to change and ability to implement quickly
- Curious and eager to learn
- Structured and organized
- Lead by example and have experience empowering a team to execute and meet tight deadlines
- Knowledge of Google Suite
- Advance (Fluent) English
- Proven experience managing teams
- Data Analytics
Benefits:
- Equal Opportunity/Affirmative Action employer
- Accommodations for disabilities or special needs
- Ongoing training and development opportunities
- Career advancement opportunities
-
Customer Service Operations Manager
hace 12 horas
San José, San José, Costa Rica Cognizant Technology Solutions A tiempo completoCognizant Technology Solutions is seeking an experienced Customer Service Operations Manager to join our team. This role offers a competitive salary of $65,000 - $85,000 per annum, depending on location.About the RoleWe are looking for a skilled professional to manage customer service operations and ensure seamless interactions with clients. As a Customer...
-
San José, San José, Costa Rica First Class Customer Service A tiempo completoJob OverviewWe are seeking a highly skilled Affiliate Marketing Manager to join our iGaming team. As a key member of our team, you will be responsible for managing and onboarding affiliates to drive the success of our affiliate program.Key Responsibilities:Identify and recruit new affiliates to expand our networkNegotiate and manage affiliate agreements and...
-
Customer Service Delivery Manager
hace 1 día
San José, San José, Costa Rica Convera A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Service Delivery Manager to join our team at Convera. As a key member of our organization, you will play a vital role in ensuring exceptional customer service delivery and driving business growth.Key ResponsibilitiesLead by example in promoting client-centricity and embed this ethos across the team,...
-
Customer Service Representative
hace 4 días
San José, San José, Costa Rica Igp Operations Ltd A tiempo completoAbout Us:We are a dynamic and growing iGaming Platform, driven by a positive attitude and a high-energy atmosphere. We foster a culture of continuous growth and learning, where every individual is encouraged to take the lead and set examples. Our commitment to excellence is evident in everything we do, as we strive to create a welcoming and rewarding...
-
Customer Service Team Lead
hace 12 horas
San José, San José, Costa Rica Wns Global Services A tiempo completoCompany OverviewEmpowering Clients with ExcellenceWNS Global Services is a global leader in Business Process Management (BPM). Our mission is to enable clients to outperform by combining operational excellence with deep domain expertise.We serve 400+ global clients across various industries, including Banking and Financial Services, Consulting and...
-
Customer Experience Manager
hace 2 meses
San José, San José, Costa Rica Uber A tiempo completoAbout UberWe're shaping the future of transportation at Uber, and we're looking for a skilled Customer Experience Manager to join our team. This role is based in Greenlight areas where we support new and existing earners.This position offers a competitive salary of $85,000 per year, with opportunities for growth and professional development.As a key member...
-
Customer Service Director
hace 2 meses
San José, San José, Costa Rica Convera A tiempo completoJob Overview:This role is responsible for leading a team of customer support professionals, ensuring the delivery of high-quality services to clients. The ideal candidate will have a strong background in customer service, team management, and operational leadership.Key Responsibilities:Lead a team of customer support professionals, ensuring excellent service...
-
Customer Service Representative
hace 4 semanas
San José, San José, Costa Rica Infotree Global Solutions A tiempo completoAt Infotree Global Solutions, we are seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to our clients through inbound calls.As a Call Center Professional, you will play a critical part in resolving customer inquiries and issues in a timely and professional...
-
IT Service Delivery Manager
hace 3 meses
San José, San José, Costa Rica Damovo A tiempo completoAt Damovo Global Services, we are seeking a seasoned IT Service Delivery Manager to join our global ICT organization. As a Technical Incident Coordinator, you will play a crucial role in ensuring top-notch quality across all activities and meeting associated Service Level Agreements effectively.Key Responsibilities- Assign incidents/service requests within...
-
Customer Service Representative
hace 2 meses
San José, San José, Costa Rica Now Digital Talent A tiempo completoThis role focuses on delivering exceptional customer service and resolving issues via multiple channels.**Key Responsibilities**:Utilize support tools and resources to provide tailored solutions to customer needs.- Maintain a solid understanding of our products and services.- Record customer interactions in the system for future reference.- Perform...
-
Customer Service Ambassador
hace 2 semanas
San José, San José, Costa Rica L. L. Bean A tiempo completoWe are seeking a highly skilled Customer Service Ambassador to join our team at L.L.Bean. As a representative of our brand, you will be the first point of contact for customers' product concerns and play a vital role in ensuring their satisfaction.This is a temporary position with a flexible schedule from August to December. You will work approximately 25-30...
-
Service Center Operations Manager
hace 1 mes
San José, San José, Costa Rica Createch A tiempo completo**About Us**Createch is a leading manufacturer of dental implants, clear aligners, instruments, CADCAM prosthetics, and biomaterials for esthetic dentistry, tooth replacement, and restoration solutions.We empower our employees to drive change and innovation in the industry. Our team spirit encourages diversity and a "can-do" attitude.**Our Mission**:To...
-
Customer Service Advocate
hace 2 meses
San José, San José, Costa Rica Emerson A tiempo completoAt Emerson, we offer an exciting opportunity to join our team as a Customer Service Advocate. This role is perfect for individuals who are passionate about delivering exceptional customer experiences and working in a dynamic environment.We are seeking a highly motivated and organized individual to provide top-notch support to our customers. As a Customer...
-
Customer Service Representative
hace 3 meses
San José, San José, Costa Rica Emerson A tiempo completo**Role Summary**We are seeking a skilled Customer Service Representative to join our team at Emerson. In this role, you will be responsible for providing exceptional customer service to our global customers, ensuring timely and accurate information is shared.**Key Responsibilities**- Provide customer service support for pricing, availability, and delivery...
-
Customer Support Operations Manager
hace 2 semanas
San José, San José, Costa Rica Intel A tiempo completoAt Intel, we're pushing the boundaries of what's possible with technology that enriches people's lives.Salary: $120,000 - $180,000 per yearAbout this role:We're looking for a skilled Customer Support Operations Manager to join our team in San Jose, California.Key Responsibilities:Lead a high-performing team to achieve business objectives and ensure excellent...
-
Customer Service Expert
hace 2 semanas
San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo**Oversee Customer Experience**: At Teleperformance Costa Rica, we seek a dedicated CUSTOMER SERVICE EXPERT to join our team. In this role, you will act as a liaison between customers and our company, providing product/services information and answering questions via phone calls related to general inquiries about our internet service and basic technical...
-
Customer Service Coordinator
hace 4 semanas
San José, San José, Costa Rica Marriott International, Inc A tiempo completoAbout the RoleWe are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at AC Hotels, a Marriott International property. This role will be responsible for providing exceptional customer service to guests, ensuring their needs are met and exceeded.Job ResponsibilitiesProvide accurate and timely information to guests...
-
Customer Service Ambassador
hace 4 semanas
San José, San José, Costa Rica Marriott International, Inc A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Customer Service Ambassador to join our team at Courtyard San Jose Escazu. As a key member of our operations team, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is nothing short of amazing.Key ResponsibilitiesProcess guest check-ins,...
-
Customer Service Liaison
hace 4 semanas
San José, San José, Costa Rica Emerson A tiempo completoJob OverviewWe are seeking a skilled Customer Service Liaison to join our team at Emerson.About the RoleThis is a full-time opportunity that requires excellent customer service skills, strong communication abilities, and a keen eye for detail.Key ResponsibilitiesThe successful candidate will be responsible for providing top-notch support to our global...
-
Customer Service Representative
hace 2 meses
San José, San José, Costa Rica Scalesource A tiempo completo**Job Title: Customer Service Representative****Job Summary:**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for building strong relationships with our clients, providing outstanding customer service, and driving sales growth.**Key...