Customer Service Operations Manager

hace 12 horas


San José, San José, Costa Rica Cognizant Technology Solutions A tiempo completo

Cognizant Technology Solutions is seeking an experienced Customer Service Operations Manager to join our team. This role offers a competitive salary of $65,000 - $85,000 per annum, depending on location.

About the Role

We are looking for a skilled professional to manage customer service operations and ensure seamless interactions with clients. As a Customer Service Operations Manager, you will be responsible for developing and implementing process improvements to enhance efficiency and productivity.

Key Responsibilities
  • Develop and maintain process documentation to ensure clarity and consistency
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Analyze performance metrics to optimize workflow and reduce errors
  • Provide coaching and training to customer service representatives to enhance their skills and knowledge
  • Maintain accurate records and reports to support business decisions
Required Skills and Qualifications
  • Bachelor's degree in Business Administration, Communications, or a related field
  • Minimum 5 years of experience in customer service management, preferably in a healthcare setting
  • Proven track record of improving process efficiency and reducing costs
  • Excellent communication and leadership skills
  • Able to analyze data and make informed decisions
Benefits
  • Competitive salary and bonus structure
  • Comprehensive health insurance package


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