Customer Service Operations Manager
hace 12 horas
Cognizant Technology Solutions is seeking an experienced Customer Service Operations Manager to join our team. This role offers a competitive salary of $65,000 - $85,000 per annum, depending on location.
About the RoleWe are looking for a skilled professional to manage customer service operations and ensure seamless interactions with clients. As a Customer Service Operations Manager, you will be responsible for developing and implementing process improvements to enhance efficiency and productivity.
Key Responsibilities- Develop and maintain process documentation to ensure clarity and consistency
- Collaborate with cross-functional teams to identify and implement process improvements
- Analyze performance metrics to optimize workflow and reduce errors
- Provide coaching and training to customer service representatives to enhance their skills and knowledge
- Maintain accurate records and reports to support business decisions
- Bachelor's degree in Business Administration, Communications, or a related field
- Minimum 5 years of experience in customer service management, preferably in a healthcare setting
- Proven track record of improving process efficiency and reducing costs
- Excellent communication and leadership skills
- Able to analyze data and make informed decisions
- Competitive salary and bonus structure
- Comprehensive health insurance package
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