Operations Associate

hace 1 mes


San José, San José, Costa Rica Wns Global Services A tiempo completo

**About the Role**

WNS Global Services is seeking a highly skilled Operations Associate to join our team. As an Operations Associate, you will be responsible for providing exceptional customer service and support to clients across various industries.

**Key Responsibilities**
- Provide customer service support for credit line amounts, requests for increase, and status
- Support launch activities, including customer service support for onboarding, validation calls, special projects, and cards
- Assist with invoice management activities, including customer service support for authorizations, billing management, and invoice processing
- Support customer service activities, including disputes, account changes, merchant reimbursements, and web/portal activities
- Contribute to process and system governance activities, including customer service support for system issues/notices and spam
- Receive, update, and/or log all requests
- Route the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution
- Escalate issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual

**Requirements**
- Minimum of one (1) year of contact center and customer relationship management experience
- Proficiency in French (B2) and English (B2)
- Excellent communication skills, both written and verbal
- Ability to handle multiple tasks effectively
- Strong time management skills
- Proficient in computer skills, including typing


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