Operations Associate
hace 1 mes
**About the Role**
WNS Global Services is seeking a highly skilled Operations Associate to join our team. As an Operations Associate, you will be responsible for providing exceptional customer service and support to clients across various industries.
**Key Responsibilities**
- Provide customer service support for credit line amounts, requests for increase, and status
- Support launch activities, including customer service support for onboarding, validation calls, special projects, and cards
- Assist with invoice management activities, including customer service support for authorizations, billing management, and invoice processing
- Support customer service activities, including disputes, account changes, merchant reimbursements, and web/portal activities
- Contribute to process and system governance activities, including customer service support for system issues/notices and spam
- Receive, update, and/or log all requests
- Route the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution
- Escalate issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual
**Requirements**
- Minimum of one (1) year of contact center and customer relationship management experience
- Proficiency in French (B2) and English (B2)
- Excellent communication skills, both written and verbal
- Ability to handle multiple tasks effectively
- Strong time management skills
- Proficient in computer skills, including typing
-
Operations Associate
hace 2 meses
San José, San José, Costa Rica Wns Global Services A tiempo completo**Company Overview**WNS Global Services is a leading Business Process Management (BPM) company that enables clients to outperform through its passion for service and innovation. Our mission is to understand our clients' businesses and create impactful solutions that drive agility and excellence into their processes.We are guided by our CIRCLE of values:...
-
Business Operations Associate
hace 1 mes
San José, San José, Costa Rica Wns Global Services A tiempo completo**WNS Global Services****About Us**:At WNS Global Services, we're a global Business Process Management (BPM) leader, empowering clients to outperform with our passion for service and innovation.**Job Description:**The Associate - Operations is responsible for delivering exceptional customer service by answering and processing inbound calls to the Service...
-
Financial Operations Associate with Fund Setup Expertise
hace 1 semana
San José, San José, Costa Rica Acuity Knowledge Partners A tiempo completoWe are looking for a highly skilled Financial Operations Associate to join our team at Acuity Knowledge Partners. This role involves supporting the setup and maintenance of funds, as well as coordinating with custodians and accounting teams.About the RoleThis is an exciting opportunity for a detail-oriented individual with a strong background in finance and...
-
Customer Support Operations Associate
hace 1 mes
San José, San José, Costa Rica Emerson A tiempo completoCustomer Support Operations AssociateWe are seeking a highly skilled Customer Support Operations Associate to join our team at Emerson. In this role, you will provide exceptional customer service and support to our customers, ensuring timely and efficient resolution of their inquiries and issues.About the Role:The successful candidate will be responsible for...
-
Senior Financial Operations Associate
hace 4 semanas
San José, San José, Costa Rica Western Union A tiempo completo**Job Summary:**We are seeking a Senior Financial Operations Associate to join our team in Costa Rica. As a key member of our operations team, you will play a crucial role in ensuring the accuracy and timeliness of our financial transactions.**About the Role:Responsible for executing accurate, valid, and timely cash reconciliations, settlement inquiries...
-
San José, San José, Costa Rica Emora Health A tiempo completo**Mission-Critical Operations Role at Emora Health**We are seeking an exceptional Operations and Support Associate to join our team at Emora Health. In this critical position, you will play a vital role in ensuring patients receive the care they need, and our organization can reach the most patients with the highest quality of care.**Key...
-
Operations Manager
hace 1 mes
San José, San José, Costa Rica Ingram Micro A tiempo completoAt Ingram Micro, we're looking for a skilled Operations Manager to oversee the day-to-day activities of our warehouse operations.Responsibilities include:Administering and operating the organization's warehouses, including processing, packaging and storage of supplies, materials and equipment.Ensuring the effectiveness of operating procedures, space...
-
Accounting Associate
hace 4 semanas
San José, San José, Costa Rica Pfizer A tiempo completoJob SummaryWe are seeking an experienced Accounting Associate to join our team in San Jose, Costa Rica. The successful candidate will have a strong background in accounting and finance, with excellent analytical and communication skills.About the RoleThe Accounting Associate will be responsible for preparing financial and accounting activities, including...
-
Operations Associate
hace 1 mes
San José, San José, Costa Rica Wns Global Services A tiempo completoAbout UsWNS Global Services, a global leader in Business Process Management (BPM), empowers 400+ clients worldwide by combining operational excellence with deep domain expertise. Our key industry verticals include Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods,...
-
P2P Senior Associate
hace 1 mes
San José, San José, Costa Rica Zoetis A tiempo completoAbout the Role:As a P2P Senior Associate at Zoetis, you will play a vital role in executing overall P2P activities, including accounting and reconciliation tasks. This position requires a strong understanding of financial administrative and accounting processes, as well as experience with ERP systems, such as SAP. Key Responsibilities:- Ensure P2P operations...
-
Operations Coordinator
hace 1 mes
San José, San José, Costa Rica Emora Health A tiempo completoAt Emora Health, we are dedicated to providing exceptional virtual behavioral therapy to families in need.We are seeking a highly motivated Operations Associate to join our team, who will play a critical role in ensuring patients receive the care they need.Key Responsibilities:Communicate directly with patients and their families to support patient...
-
Warehouse Associate
hace 1 mes
San José, San José, Costa Rica Marriott International, Inc A tiempo completoWe are seeking a skilled Warehouse Associate to join our team at Courtyard San Jose Escazu. As a key member of our operations team, you will be responsible for receiving, processing, and staging deliveries, as well as maintaining accurate inventory records.Key Responsibilities:• Receive and process deliveries, ensuring accuracy and completeness of...
-
Procurement Associate Expert
hace 3 semanas
San José, San José, Costa Rica GEP Worldwide A tiempo completoGEP Worldwide seeks a talented Procurement Associate to join our diverse and creative team.Job DescriptionWe deliver practical services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance.The successful candidate will be responsible for purchasing, customer support, and adhering to...
-
Warehouse Operations Manager
hace 2 semanas
San José, San José, Costa Rica Ingram Micro A tiempo completoJob DescriptionWe are seeking a highly skilled and experienced Warehouse Operations Manager to join our team at Ingram Micro. In this role, you will be responsible for overseeing the day-to-day operations of our warehouses, ensuring that all materials and supplies are processed, packaged, and stored efficiently.Key Responsibilities:Develop and implement...
-
Trust & Safety Senior Associate (Brazil)
hace 1 mes
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryAmazon Support Services Costa Rica Srl is seeking a Trust & Safety Senior Associate (Brazil) to join our Prime Video team. As a key member of our Trust & Safety team, you will be responsible for working with a global team of Policy, Program, Engineering, Legal and other teams to prevent violating content from appearing on PV and ensuring customers...
-
Project Management Associate
hace 4 semanas
San José, San José, Costa Rica Publicis Re:Sources Global A tiempo completoAbout Publicis Re:Sources GlobalWe are a global company that offers innovative business solutions to our clients. Our team is looking for a highly skilled Project Management Associate to join our ReSources Business Services team.Job SummaryThe Project Management Associate will play a crucial role in managing various projects aimed at improving and...
-
Senior Financial Operations Coordinator
hace 1 mes
San José, San José, Costa Rica Pfizer A tiempo completoWhy Pfizer Needs YouPfizer is seeking a skilled Senior Associate to contribute to the development and implementation of robust financial controls. Your expertise will help manage finance and accounting practices, ensuring consistency with corporate objectives and standards.Key ResponsibilitiesDevelop and implement system controls to manage financial...
-
Operations Manager I
hace 2 meses
San José, San José, Costa Rica Pk Global A tiempo completoOperations Manager I Job DescriptionAt Pk Global, we are seeking an experienced Operations Manager I to join our team. This key role will be responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved.Key Responsibilities:Analyze and maintain all Client Service Level...
-
Network Operations Center Specialist
hace 2 meses
San José, San José, Costa Rica Syniverse A tiempo completoSyniverse is a world-class leader in connectivity solutions. Our mission is to connect the world, and we're looking for talented individuals to join our team.Job SummaryThe Network Operations Center (NOC) Technician is responsible for providing Level 1 trouble isolation and repair for all Syniverse Global Networks, Products, Platforms, and Services. This...
-
HR Associate, Screening Services Specialist
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoScreening Services Operations Team MemberThis is a seasonal contract of 4 months.The Adjudication Senior Associate will support the business by reviewing results and determining hiring eligibility based on a risk analysis and various factors specific to each situation. The Senior Associate will provide ongoing support; act as a central point for resolution...