Business Operations Associate

hace 3 semanas


San José, San José, Costa Rica Wns Global Services A tiempo completo

**WNS Global Services**

**About Us**:

At WNS Global Services, we're a global Business Process Management (BPM) leader, empowering clients to outperform with our passion for service and innovation.

**Job Description:**

The Associate - Operations is responsible for delivering exceptional customer service by answering and processing inbound calls to the Service Desk, and making outbound calls to resolve problems. This role is also accountable for the lifecycle of incident management, from opening incidents to closing them after gaining customer approval.

**Key Responsibilities:

  • Answer and process inbound calls to the Service Desk, providing best-in-class customer service.
  • Make outbound calls to resolve problems and follow up with resolver groups.
  • Manage the lifecycle of incidents, from opening to closing, ensuring customer satisfaction.

**Requirements:**

  • Candidate must have a high school diploma or equivalent.
  • Strong technical skills and knowledge of identified technologies and products.
  • Excellent communication and problem-solving abilities.

**Why Choose WNS Global Services?**:

We offer a dynamic work environment, opportunities for growth and development, and a commitment to excellence in all we do.



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